CSR/Dispatcher - 100% Paid Benefits
Vena Services
Job Description
Job Description
Experienced CSR / Dispatcher Wanted
We're Looking for the Diamond in the Rough
This is not just another office job.
We're searching for a highly capable, experienced professional who already knows how to manage a fast-paced dispatch environment and takes pride in keeping operations running smoothly. If you thrive under pressure, know how to own a schedule, and can confidently communicate with customers and technicians alike — we want to hear from you. This
is your opportunity to join one of Salem's most respected $5 million home
services companies
Position Overview
This is a dual CSR / Dispatcher role with a primary focus on dispatching operations. The ideal candidate is proactive, organized, confident on the phone, and experienced with scheduling and coordinating teams in real time.
What You'll Be Doing
- Managing and adjusting technician schedules throughout the day
- Dispatching calls efficiently and effectively
- Outbound calling to existing customers (no cold calling)
- Providing excellent customer communication and support
- Coordinating with team members using Slack and Google Workspace
- Keeping operations organized in a fast-moving environment
What We're Looking For
- Prior dispatching experience is required
- Experience with ServiceTitan is strongly preferred
- Strong customer service and communication skills
- Ability to multitask and stay organized under pressure
- Comfortable using Google Workspace and Slack
- Someone who wants a career — not just an office job
We are open to candidates with dispatching experience from other industries, including emergency services or similar high-volume environments.
Schedule
- Monday through Friday
- 7:00 AM – 5:00 PM
Compensation
Compensation will be based on experience and overall fit for the role.
Important Hiring Process Information
All final candidates will complete a paid one-day show us what you know working interview before a formal offer is extended.
Vacancy posted 11 days ago
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