Customer Care Agent

Job Description

Job Description

Job Description:

This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank’s policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology.

Duties and Responsibilities:

· Provides exceptional service support for banking services and teller transactions

· Resolves customer requests through proficient use of the system tools

· Provides an exceptional customer experience during the interaction

· Adheres to regulatory scripting and customer protocol, as prescribed

· Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs

· Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies

Minimum Qualifications:

· High School diploma

· Minimum of one year experience in a teller/customer service role (in a financial institution)

· Previous teller experience preferred

Preferred Qualifications:

· Excellent customer service skills

· Excellent communication (verbal, written and listening) skills

· Proficient computer/keyboard skills

· Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds

· Acute attention to detail

· Effective decision making and problem-solving skill

About Company:

Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.

We offer a generous benefits package, including:

• Competitive Salary
• Medical Dental and Vision Insurance
• Life and AD&D Insurance
• Long Term Disability
• AirEvac Membership
• AFLAC Policies
• Telemedicine
• 401k & Company Match
• Invest in Company Stock
• Discretionary Bonus

Peoples National Bank is an Equal Opportunity Employer.