Wellness & Recovery Specialist

Job Location San Antonio: I-35/Walzem Rd (Windsor Park) Role Overview EōS Fitness is seeking a highly motivated, customer‑centric leader to serve as Wellness & Recovery Specialist. This position supports all brand amenities, including Refresh & Recovery, The Tank, EGYM, and Locker Rooms, focusing on delivering exceptional service and enforcing safety protocols for an outstanding member experience. Key Responsibilities Assist and educate members on Refresh & Recovery services such as Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings. Follow and lead safety protocols to prioritize the health and safety of team members and members. Enforce membership compliance by ensuring members have the correct membership level to access amenities. Monitor saunas and recovery rooms to maintain a clean, well‑lit, and comfortable environment. Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution. Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage. Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly. Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues. Maintain overall organization by ensuring equipment is returned to appropriate areas after use. Support front desk staff as needed to ensure smooth operations and member satisfaction. Qualifications Ability to multitask while effectively engaging with members in a fast‑paced environment. Strong communication skills, able to clearly convey issues and operational needs to management. Excellent interpersonal skills with a customer‑focused attitude. The ability and willingness to work weekends, evenings and holidays as needed. Willing to learn about the different Refresh & Recovery services we offer. Passionate about health and wellness. Customer service experience preferred. CPR/AED certification required within 30 days of hire. Must successfully pass a Background Check. Alignment with EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Compensation Hourly Pay Range: $10 – $11 USD Benefits and Perks Highly energetic and collaborative team. Management team that cares about your professional development. Free membership for you and one family member. Discounted Personal Training and merchandise, including supplements. Employee referral program. Daily Pay offered – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, and Employee Assistance Program offered!* 401(k) with company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full‑time vs. part‑time employment. Equal Opportunity Employer EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr EōS Fitness