Service Advisor

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.


Job Purpose

The Service Writer/Advisor serves as the liaison between our customers and the service department. This role involves greeting customers, accurately identifying service needs, preparing repair orders, verifying warranty or contract coverage, and ensuring each customer receives excellent communication and support throughout their service experience.

Key Responsibilities

• Greet customers and listen attentively to their concerns and service requests.
• Diagnose and document customer concerns by conducting inspections, test drives, and reviewing maintenance records.
• Verify warranty and service contract coverage, explaining applicable provisions, terms, and exclusions.
• Develop accurate cost estimates for labor, parts, and supplies, including deductible calculations when applicable.
• Prepare detailed Repair Orders (ROs) with descriptions of issues, required services, and customer authorizations.
• Communicate clearly with customers regarding timelines, cost estimates, and repair progress; maintain consistent follow-up.
• Coordinate with technicians to ensure repairs are completed efficiently and correctly.
• Assist customers with transportation needs such as loaner vehicles, shuttle service, or towing arrangements.
• Ensure timely completion and proper closing of all repair orders.
• Maintain accurate service and repair records in compliance with dealership, manufacturer, and California BAR requirements.
• Stay current on product knowledge, service bulletins, and manufacturer training.
• Contribute to a positive team environment by demonstrating professionalism, accountability, and a commitment to customer satisfaction.

Qualifications

• Prior experience as a Service Writer/Advisor in an automotive dealership or service facility (preferred).
• Strong knowledge of automotive systems, service, and maintenance schedules.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multi-task in a fast-paced, high-volume environment.
• Proficiency with dealership management systems and Microsoft Office.
• Valid California driver's license and a clean driving record.

Skills & Competencies

• Customer Service Excellence
• Problem Solving & Conflict Resolution
• Estimating & Sales Ability
• Quality & Safety Focus
• Teamwork & Productivity

Benefits (Full-Time)

• Competitive pay with performance incentives
• Medical, Dental, and Vision insurance options
• 401(k) retirement plan with company contribution
• Paid training and ongoing career development
• Supplemental life insurance options
• Short- and long-term disability coverage
• Paid vacation and sick leave in accordance with California law
• Employee discounts on vehicles, parts, and service