Auxiliary Services Manager - Laundry, Vending, Mail & Copy

Auxiliary Services Manager - Laundry, Vending, Mail & Copy

The Auxiliary Services Manager Laundry, Vending, Mail & Copy provides leadership and oversight for the university's auxiliary service operations related to mail, package delivery, print/copy centers, laundry services, and vending. This position ensures that students, faculty, staff, and external partners receive timely, efficient, and high-quality services that support the daily academic and residential life of the UNE community. The Manager is responsible for operational planning, budgeting, vendor relations, scheduling, and long-term strategy for all service areas under their purview. A key focus of the role is the supervision of a team of professional staff members located on both the Portland and Biddeford campuses, who are responsible for day-to-day operations of mail and package centers, print/copy facilities, laundry systems, and vending operations. The Manager also works closely with external vendors and service partners (e.g., Automatic Laundry, Pepsi, and Kyocera, USPS, FedEx, Pitney Bowes etc.) to maintain contracts, resolve service issues, and implement new technologies that improve efficiency and customer service. In addition, the Manager collaborates regularly with peer Auxiliary Services Managers (Harold Alfond Forum and Danielle Ripich Commons) on shared responsibilities, cross-training, and coordinated initiatives to ensure a seamless student and community experience across the University of New England.

About The University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

Multiple health and dental plan options, plus vision coverage. Up to 8% retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year. Educational benefits: UNE tuition waiver for employees, spouses, and domestic partners. UNE tuition waiver for dependents of employees with 1 year of full-time service. 50% tuition reduction if less than 1 year of full-time service. For more information about our outstanding benefits, please visit: UNE Benefits Overview

Responsibilities

Operational Leadership

Oversee daily operations of mail/package centers, print/copy services, laundry systems, and vending across the Portland and Biddeford campuses.

Serve as primary point of contact for professional staff, vendors, and campus stakeholders.

Develop and implement operational policies and procedures to ensure consistency and high-quality service delivery.

Staff Leadership

Recruit, train, schedule, and supervise professional staff on both campuses.

Provide mentoring and professional development to foster accountability, teamwork, and service excellence.

Ensure staffing models are efficient and aligned with peak demand cycles on both campuses.

Budget & Resource Management

Create, manage, and reconcile budgets for all service areas.

Monitor and approve expenditures while ensuring fiscal responsibility.

Negotiate contracts and oversee vendor performance to maximize value and control costs.

Vendor & Partner Relations

Serve as primary liaison with contracted vendors (Automatic Laundry, Pepsi, Kyocera, etc.).

Coordinate with Facilities, IT, and Finance to ensure seamless integration of auxiliary services with university systems.

Evaluate vendor performance, resolve issues, and recommend contract renewals or adjustments.

Planning & Innovation

Anticipate long-term service needs and recommend strategic improvements.

Explore and implement innovative technologies that enhance mail/package tracking, print/copy efficiency, and laundry/vending reliability.

Develop systems to gather and analyze usage data to support decision-making.

Collaboration & Campus Engagement

Work closely with Housing, Student Affairs, Finance, Facilities, IT, and other stakeholders to support the student experience.

Collaborate with Auxiliary Services Managers (Harold Alfond Forum and Danielle Ripich Commons) to provide cross-coverage and shared best practices.

Represent Auxiliary Operations on committees and task forces as assigned.

Auxiliary User Group Management

Organize and lead the Auxiliary User Group, comprised of representation from Housing, Housekeeping, Area Coordinators, Facilities support staff.

Facilitate regular monthly meetings to gather feedback, coordinate shared use of space, resolve issues, and drive collaboration across departments pertaining to mail, laundry and vending.

Build strong relationships with stakeholders to support student success and campus engagement and enthusiasm around the services provided.

Qualifications

Bachelor's degree in Business Administration, Operations Management, or related field preferred. 3+ years of progressively responsible experience in auxiliary services, facilities operations, or business operations, with supervisory experience. Experience managing staff across multiple sites or campuses strongly preferred. Demonstrated experience in budget management and vendor relations. Strong leadership and communication skills with the ability to manage professional staff and work collaboratively with diverse groups. Strong organizational and problem-solving skills; ability to anticipate needs and manage multiple priorities. Commitment to service excellence and continuous improvement.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Vaccination Statement (PLEASE NOTE) - Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.

Additional Note - This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range - $54,000 - $56,000

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume

Optional Documents

• Letter of Recommendation
• Names and contact information for three professional references