Order Processing Specialist

Job Details

Job Title: Order Processing Specialist

Location: Ashland, VA 23005 (On-site)

Duration: 6 Months (Temp to Hire)

Shift: Monday Friday, 8:00 AM 5:00 PM (40 hours/week)

Role Overview:

Your job will be to review, analyze, process, and document parts requests. You will handle customer inquiries, process orders, and ensure accurate parts delivery according to company standards in a heavy call-volume environment.

Key Responsibilities:

• Order Processing: Process customer Purchase Orders (POs), manage returns paperwork, and Issue credits/debits.
• Parts Research: Research inquiries for replacement, foreign, obsolete, inactive, and external vendor parts.
• Customer Support: Resolve customer inquiries via phone and email while handling a high volume of calls.
• Quoting & Invoicing: Provide prompt and accurate material quotes to internal and external customers.
• Problem Solving: Identify and resolve order discrepancies quickly.
• Special Projects: Lead special assignments and other administrative duties as assigned.

Qualifications/Skills:

• Education: High School Diploma or GED required.
• Experience: 2+ years of customer service experience in a heavy call volume environment.
• Software Skills: Working knowledge of MS Word, Excel, and heavy Outlook.
• Technical Skills: Ability to read, interpret, and comprehend technical drawings and specifications.
• Communication: Effective verbal and written communication skills.
• Traits: Strong organization skills and high attention to detail.