Facilities Operations Manager

Facilities Operations Manager

On a day-to-day basis, the Facilities Operations Manager tactically oversees all facilities and facilities related operations, infrastructure, housekeeping, grounds, administrative and contractor requirements for the North American Regional offices. A primary goal of this role is to provide a reliable, safe, sustainable, and fully functional work environment in the most cost effective manner. The Facilities Operations Manager oversees and supports the work of in-house maintenance crews and contract staff.

Key Responsibilities

• Ensure that North American regional properties (owned or leased) are operated in a safe, professional, and secure manner at all times, in compliance with approved policies, procedures, regulatory requirements and agreed-to best practices.
• In addition to directly reporting to the Head of Operations, closely liaise with the Munich Re regional and global teams related to building operations, policies, procedures, systems, projects, etc., harmonizing processes whenever practical or as directed.
• Professionally manage all North American regional day-to-day building technical and infrastructure operations, maintenance, equipment repairs, groundskeeping, housekeeping and any other facilities related responsibilities, effectively working with all vendors, contractors, property managers, associates, peers, regulatory officials, clients, and executives.
• Manage all North American properties (owned and leased), buildings and office space in a manner that maximizes uptime, efficiency, cost effectiveness, leverage of technology, cleanliness, health, compliance with policies, and environmental sustainability.
• Oversee, manage, maintain records and report on Facilities systems, CAD files, project files, building records, operational trends, expense & capital budgets, regulatory requirements, contracts, etc.
• Oversee and understand all facilities and building systems including, but not limited to Client, FACP, Lighting Controls, back-up power systems, HVAC and any other building and facilities management systems, ensuring maximum uptime, data integrity, operational efficiency, and system resiliency.
• Manage all staff, buildings, property managers and contractors from a 24 X 7 X 365 perspective. This includes oversight of the Regional Data Centers, building infrastructures, weather and other related emergencies, contingency planning, BCP/DR planning including direct availability during off and extended work hours.
• All other Facilities related responsibilities and needs as may be required or as directed by the Heads of Operations.

• Must be self motivated and capable of independent analysis of facilities related issues and problems, creative in problem resolution, cost conscious, and detail oriented.
• Must be team oriented leader who works well in groups of professionals, motivates staff and contractors, is comfortable working with regulatory officials, confidently interacts with senior management, and leads by example.
• Must be able to manage multiple simultaneous priorities, exercise efficient time management skills, and apply expertise and experience to unique facilities related problems.
• Must be able to comprehend and solve complex technical problems, understand and properly react to stakeholder business concerns, and intimately understand the interdependency of all building systems, infrastructure, business operations, personnel needs, etc.

Requirements

• Minimum of 5 years commercial office building or property management experience.
• Must demonstrate a strong, calm, and confident presence during difficult circumstances, under duress, and in response to emergencies that could threaten personal safety, employee safety, protection of property and/or information.
• Minimum of 3 years of general supervisory experience, with strong supervisor skill sets.
• IFMA CFM or similar certification desirable.
• Strong oral and written communications skills, as well as productive interpersonal skills.
• Strong working knowledge of building automation systems (Client), HVAC plants, UPS & battery systems, emergency generators, network wiring/fiber topologies, fire alarm systems, public utility rate structures, etc.
• Proficiency with computers and office applications (i.e. Word, Excel, PowerPoint, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.