Manager of Business Sales - Strategic Accounts and Competency Center

Responsibilities Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers (IE. Inside Sales, Sourcing, Purchasing, Engineering, etc.) Achieve and/or exceed company plans and departmental KPI goals Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes. Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles. Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding. Manage workforce planning, staffing, and labor relations to meet operational requirements. Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS Supports Outside Sales on quotes and new opportunities Participates in Internal & External RAILs Supports and coaches team on the preparation of Wurth Business Reviews Control margining to maintain and meet company profitability objectives Coordinates projects within the department and in collaboration with other departments Oversight of the ECN process Ensure complete customer satisfaction is being met by team Understand and is capable of mentoring team on OR related topics Performs other duties, as assigned Qualifications, Skills & Abilities Bachelor's Degree Preferred or equivalent experience Minimum 7 years customer service or related experience is required Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint Intermediate to Advanced Excel skills SAP skills are advantageous Shows strong critical thinking skills Must be able to read and analyze customer purchase orders, drawings, and vendor-supplied reference material Ability to work cross functionally to achieve required goals Ability to communicate professionally through written, oral, or other forms of communication Ability to analyze data to make decisions driving positive impact Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain Ability to provide solutions to escalated internal or external issues Ability to perform the duties of those who report to the Business Unit Lead Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required Ability to clearly convey company visions and goals across all departments Shows strong signs of organization and prioritization skills Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (FlexDeck, Salesforce, BI Tools, and Etc.) Able to perform and teach budgetary functions Able to perform succession planning related duties Ability travel up to 40% Excellent judgement, critical-thinking and decision-making skills Capable of establishing credibility, respect and trust from internal colleagues and external customers Ability to read and understand multi-market conditions and forecasts The Wurth Difference Proactive supply chain solutions customized to your business, your industry Industrial products and services delivered with prompt, personal attention Inventory management solutions that keep your production line moving smoothly Complete program support from initial design, to implementation, training, to ongoing analysis Why Wurth Maternity/Paternal leave after 1 year of service Tuition Reimbursement eligible after 1 year of service Health benefits and programs - medical, vision, dental, life insurance and more Additional benefits 401(k), short term disability, long term disability Paid Time Off, accrued per pay period, additional day earned per year of service 10 paid holidays

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. #LI-SJ1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Wurth Industry US