Customer Service Specialist

Job Description

Job Description

GEM Enrollments, a leading Employee Benefit Enrollment firm, is seeking a dedicated Customer Support Associate to join our team. We are looking for someone who is enthusiastic, ready to learn, and committed to delivering exceptional customer service!

We welcome entry-level candidates with a positive attitude and a strong willingness to grow!

Qualifications:

• 1 year of prior office experience.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a self-directed, non-micro-managed environment.
• A strong passion for customer service and teamwork.
• Experience in Human Resources, Employee Benefits, or Life Insurance is a plus (but not required).

Responsibilities:

• Support the growth of our infrastructure and help meet our clients' needs.
• Interact with clients via phone and email, providing top-tier support.
• Take ownership of responsibilities and represent the company and clients with best practices.

We offer a competitive salary, generous PTO, and a comprehensive benefits package, all tailored to your experience and skills.

All communications will be kept strictly confidential.

\nCompany Description

GEM Enrollments is a benefit enrollment company that was founded with one thing in mind – to provide our clients with the best possible enrollment services and benefit solutions.

At GEM Enrollments, we are committed to employee growth and development, providing an inclusive and supportive environment where each team member is valued and has the opportunity to thrive.

You will be joining one of the nation's top employee benefit enrollment firms. GEM Enrollments has proudly made a name as the premier firm, is financially stable, profitable and most importantly growing! This is an exciting time to be joining this company. There is a lot of opportunity for personal and professional growth as we grow our footprint nationwide.

This is an onsite/in-office position with no requirement of travel other than commute to office.

Company Description

GEM Enrollments is a benefit enrollment company that was founded with one thing in mind – to provide our clients with the best possible enrollment services and benefit solutions.\r\n\r\nAt GEM Enrollments, we are committed to employee growth and development, providing an inclusive and supportive environment where each team member is valued and has the opportunity to thrive.\r\n\r\nYou will be joining one of the nation's top employee benefit enrollment firms. GEM Enrollments has proudly made a name as the premier firm, is financially stable, profitable and most importantly growing! This is an exciting time to be joining this company. There is a lot of opportunity for personal and professional growth as we grow our footprint nationwide. \r\n\r\nThis is an onsite/in-office position with no requirement of travel other than commute to office.