Night Auditor / Overnight Security

Night Auditor / Overnight Security

FivePine Lodge is seeking a Night Auditor / Overnight Security for our AAA 4 Diamond Property in Sisters, OR. We are a Trip Advisor Top in the Nation luxury lodge with award winning service and we are looking for someone who will thrive in a service minded, self-directed, empowered environment.

As a Night Auditor (10:30pm-7am) at FivePine Lodge, you will play a pivotal role in ensuring the smooth operation and security of our lodge during nighttime hours. This unique position combines guest services, financial oversight, security and an 'on-call' opportunity to rest or engage in personal hobbies during certain hours. If you are a self motivated, detail-oriented individual with a commitment to guest satisfaction, we invite you to apply for this position. (Great for students looking for part time work that allows them a few hours to study mid shift!)

Typical Shift Outline (times & duties can vary depending on day of property/guest needs):

Guest Services and Security - 10:30pm - 1am

• Welcome and process guest arrival paperwork and payments correctly
• Answer guest inquiries and provide information about lodge amenities, services, and local attractions
• Manage phone reservations and inquiries
• Maintain safety and security of guests and the property as the overnight on-site representative

'On-Call' - 1am - 5am (not guaranteed, varies depending on work load and property needs)

• Remain on the lodge property and be reachable during this time
• Utilize the provided night audit quarters to rest, study, or pursue personal hobbies
• Respond promptly to any guest needs or emergencies that may arise during this period

Property Maintenance and Financial Oversight - 5am-7am

• Patrol property to ensure safety and security and inform maintenance of snow levels/property needs
• Assist with snow and ice removal when necessary
• Review and reconcile daily financial transitions to ensure accurate record-keeping and reporting
• Collaborate with the lodge manager and accounting department as needed
• Debrief the 7am Front Desk Agent

Critical Tasks & Responsibilities:

• Act with integrity and honesty in accordance with FivePine's vision and mission statement in all circumstances.
• Demonstrate responsible behavior through punctuality, professionalism, reliability, and courteous communication.
• Understand and carry out the instructions of your supervisor including in the assignment of additional tasks or duties.
• Maintain a professional manner under stress.
• Run and balance all daily reports for the lodge from innRoad hospitality software.
• Answer phones professionally.
• Resolve guest issues as they arise: TV/DVD problems, key cards not working, more towels needed, etc.

What we bring:

• Teledoc - FREE virtual health care including mental health, nutrition, and much more.
• Simple IRA retirement plan with employer matching up to 3% of wages.
• Aflac supplemental insurance.
• Employee rates at sister properties all around the northwest.
• Free membership to Sisters Athletic Club.
• Discounts at Three Creeks Brewing, HooDoo Ski area, and lodging.
• And more!

Required Qualifications:

• Must be able to work alone overnight to insure property and guest safety and security.
• Basic knowledge of accounting operations including the ability to post and balance charges accurately.
• Basic knowledge of computer software.
• Ability to make reservations, check guests in/out and provide concierge information.
• Must have exceptional communication skills.
• Experience in guest services or hospitality (Preferred but not required).
• Willing and able to commute to Sisters year round.
• Maintain valid OLCC and Food Handlers cards.
• Must be 18 years or older.
• Ability to lift/carry/pull/push up to 50 pounds.
• Ability to be on feet for up to 8 hours including bending, squatting, and/or kneeling.
• Ability to go up and down stairs.

Schedule: 10:30 pm 7:00am.

• Part time schedule (3 nights/week on average)
• Availability to increase hours or fill in when needed

Pay:

• Starting wage of $18.50/hr and up based on experience