Video Customer Service Representative

divh2Customer Service Representative/h2pInsight Global is seeking a customer service representative for a high-growth, customer-focused organization leveraging modern, video-enabled support. This individual will serve as the front line of customer experience, providing white-glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience. This role operates in a fast-paced, quality-driven contact center environment and offers strong coaching, development, and growth opportunities./ppDay-to-Day:/pulliHandle inbound customer interactions via video, voice, and chat/liliSupport one customer at a time, taking the first incoming interaction/liliTroubleshoot technical issues related to smart devices, mobile apps, connectivity, and user setup/liliDeliver high-quality issue resolution with a strong focus on customer experience/liliDe-escalate upset customers while providing empathetic, solution-focused support/liliAccurately document customer interactions and outcomes in CRM systems/liliIdentify and escalate trends or recurring issues to leadership/liliPartner with senior agents and supervisors for escalations when needed/liliAdhere to schedule, attendance, quality, and performance expectations/liliMaintain professional on-camera presence and virtual background standards/li/ulpThis position is a 9-month contract-to-hire with an hourly rate between $20-22/hr dependent on experience./ppWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io./p/div