Time and Expense (T&E) Operations Specialist

Our client, a University based in Boston, is looking for a temporary (5 months) Travel & Expense T&E) Operations Specialist to help support approximately 15,000 Concur users and over $45 million in annual T&E activity, including a corporate card program spanning approximately 4,000 cardholders and over $40 million in annual card spend. The Temporary T&E Operations Specialist provides critical transactional and operational coverage for the T&E function during a period of team transition, ensuring that expense report processing, outstanding transaction monitoring, and service ticket volume continue without interruption. This is a hands‑on, execution‑focused role. The ideal candidate is detail‑oriented, comfortable with high transaction volume, and able to work independently within established processes and policy guidelines from day one. This assignment is expected to run approximately six months, bridging the T&E team through an active restructuring and the onboarding of a new outsourced operations partner. This is a full‑time (40 hrs a week) hybrid position with work 3 days a week in the Boston office, and 2 days working remotely. Key Responsibilities & Accountabilities Concur Expense Report Processing Review and approve expense reports in Concur for policy compliance, accuracy, and appropriate documentation. Identify and escalate out‑of‑policy transactions, missing documentation, or exceptions requiring management review. Maintain consistent throughput and turnaround on assigned report queues. Outstanding Transaction & Delinquency Monitoring Support the 30/60/90‑day outstanding transaction reporting process, including generating delinquency notifications. Track cardholder compliance with outstanding transaction resolution and elevate repeat or aging issues per established process. ServiceNow Ticket & Cardholder Support Provide first‑line intake and triage of incoming ServiceNow (AskFin) tickets related to T&E, expense, and card inquiries. Resolve routine cardholder and traveler inquiries directly; route escalated or complex issues to the appropriate T&E team member. Support card application and onboarding processing in ServiceNow as volume requires. Traveler & Cardholder Communications Respond to routine policy and process questions from cardholders, travelers, and departmental administrators. Support distribution of standard compliance and policy communications as directed. General Travel Program Administrative Support Provide administrative support to travel program operations as needed, including routine data entry, tracking, and documentation. Minimum Qualifications 2+ years of experience in expense processing, accounts payable, financial operations, or a related transactional finance function. Experience with an enterprise expense or T&E platform (SAP Concur strongly preferred). Comfort working in a high‑volume, deadline‑driven environment with minimal ramp‑up time. Strong attention to detail and ability to follow established policy and process guidelines consistently. Clear, professional written and verbal communication skills for direct cardholder and traveler interaction. Preferred Qualifications Prior experience with SAP Concur, Workday, or ServiceNow. Experience in a higher education or large, decentralized organization. Prior experience in a temporary or contract assignment requiring fast onboarding and independent execution. Key Competencies Execution & Reliability: Delivers consistent, accurate output on recurring transactional work without close supervision. Customer Orientation: Treats every cardholder and traveler interaction as an opportunity for a professional, resolution‑focused experience. Adaptability: Ramps quickly, works effectively within a team in transition, and adjusts to shifting priorities during a restructuring period. Judgment & Escalation: Recognizes when an issue falls outside standard process and escalates appropriately rather than guessing. #J-18808-Ljbffr Contemporaries, Inc.