Business Analyst IV (Long Term Care Product Owner)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Analyst IV (Long Term Care Product Owner)
Job Title: Information Technology BA IV
Agency: Health & Human Services Comm
Department: Claims Support Services
Posting Number: 21179
Closing Date: 09/22/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $7,015.16- $11,864.50
Pay Frequency: Monthly
Salary Group: TEXAS-B-27
Shift: Day
Additional Shift:
Telework:
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

Brief Job Description

The Information Technology (IT) Business Analyst (BA) IV reports to the Director of the Long-Term Care (LTC) Business Automation Support (BAS) team within Medicaid and CHIP Services. This position leads work on complex initiatives supporting LTC enrollment, service authorization, and claims. The IT Business Analyst IV provides leadership on projects that may cross multiple program areas, teams, and vendors. The position oversees the work efforts of other resources performing business analysis tasks such as research, user acceptance testing, and implementation coordination. The IT BA IV performs liaison activities bringing IT, Program, and Operational areas together to facilitate translation of business needs into system requirements. This position often performs senior-level Product Owner responsibilities in an Agile development environment. The resource acts as a subject matter expert on LTC systems and team processes identifying opportunities for improvement and approving updates. When Production issues arise that impact multiple functions and stakeholders, this position helps coordinate and provide consultation to the vendor for resolution and communication.

Essential Job Functions:

Project Management Team/Senior Product Owner – Oversees LTC projects and leads business analysts on various initiatives and assigned projects. Coordinates with state programs and vendors to determine priorities of project tasks, activities required to complete tasks, resource allocation for tasks, and critical impact on end users through risk analysis. Anticipates and escalates risks and issues. Plans scope, develops benchmarks/timelines, consolidates business user requirements, and manages communications across BAS and HHSC Programs. Coordinates development of project work plans and supports all aspects of projects and/or assigned tasks according to scope, budget, and schedules. Product Owners are responsible for overseeing the development and prioritization of user stories. The Product Owner ensures that implemented features meet the business need. Product Owners manage the product backlog. (50%)

Analysis and Research – Oversees business analysis and research across multiple systems. Performs senior-level research and analysis within LTC systems to identify, troubleshoot, and oversees resolution of issues that impact provider claims payments and service authorizations. Verifies and approves proposed business requirements, scope, timelines, business plans, or enhancements for LTC systems. (20%)

Operations and Production Support – Oversees and provides consult/feedback to other business analysts performing the daily operational business activities of monitoring LTC systems, troubleshooting, and solving problems related to provider claims payments and service authorizations. Communicates effectively to program staff, HHSC leadership, and other stakeholders for the business needs and issues; and provides technical claims support assistance to BAS staff and program staff. Defines and enforces standards, policies, and procedures used by the team. Provides technical assistance to other program staff: mentors and coaches team resources. (10%)

Business User Acceptance Testing – Coordinates and approves user acceptance testing within LTC systems prior to completion and implementation of projects impacting LTC provider claims payments and service authorizations. Oversees the development of business scenarios that test changes made to automated systems. Monitors the incorporation of system changes into the applications to be tested in the test environment and the testing of those changes to ensure that business requirements have been met. Monitors business end user testing and reviews feedback from users and results to ensure required system modifications meet business requirements. Tracks progress and status of testing and communicates risks and issues to management. (10%)

Liaison – Facilitates collaborative work across Medicaid and CHIP Services (MCS) to identify innovative and effective solutions for clients and staff. Serves as a liaison between teams, vendors, CMD, program and policy areas, and HHSC IT. Coordinates and facilitates the analysis and determination of business needs and requirements for enhancement projects and modifications to complex automated LTC systems and applications such as TMHP CMS, LTC Provider, SAS, and TMHP LTC Online Portal. Coordinates with business analysts to meet with impacted business users to gather and document user needs and translates into business user requirements. Reviews expected outcomes to ensure that desired system results are achieved. Facilitates analysis meetings with business users to determine the business needs that can be translated into the business system requirements and works with business users to establish system modification priorities. (10%)

Knowledge Skills Abilities:

Knowledge of:

• Texas Medicaid LTC systems
• Information technology for business applications
• Agile Methodology

Skills in:

• Identifying business measures or performance indicators.
• Coordinating and solving complex problems.
• Researching and problem resolutions for member enrollment and authorization of LTC services.
• Leading and supporting multiple projects including project planning, tracking, and coordinating project activities.
• Developing business user requirements.
• Conducting/reviewing user testing of automated systems.
• Eliciting information needed to create user stories and groom the product backlog.

Ability to:

• Plan, assign, and oversee the work of others.
• Develop, evaluate, and interpret policies and procedures.
• Work collaboratively across MCS to accomplish objectives.
• Communicate effectively, both orally and in writing.
• Gather requirements and/or explain technical information.

Registration or Licensure Requirements:
N/A

Initial Selection Criteria:

• Experience working with HHSC Medicaid programs.
• Experience working as a Product Owner in an Agile Development environment.
• Experience in user acceptance testing.
• Experience working with Texas Medicaid LTC systems.

Additional Information:

1. Out-of-state resumes will not be accepted. Selected candidate must be able to work onsite in the Austin office.
2. Job histories in applications/resumes must demonstrate how you meet the initial selection criteria at a minimum.
3. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the HHSC Human Resources compensation policy.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC .

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.