Field Investigator - SIU

Job Description Auto-Owners Insurance, a top-rated carrier, is seeking an experienced and motivated Field Investigator professional to join our team. The position involves investigating, evaluating, and determining the appropriate disposition of all types of claims, providing customer service, meeting with claim parties, and serving as a trainer/resource for branch associates. Responsibilities Investigate, evaluate, and determine appropriate disposition of all types of claims arising out of the Company’s business. Provide customer service to agents, insureds, and others in the course of handling claims to their conclusion. Meet with people involved with claims, including outside our office environment. Act as a trainer/resource for branch associates in the Claims Department. Analyze and investigate to identify issues which may warrant additional investigation. Qualifications Bachelor’s degree or equivalent experience. Ability to handle conflict comfortably. Field Claim Representative experience with Auto and Field preferred. Ability to read, interpret, and react to documents such as insurance policies, procedures manuals, and legal documents. Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment. Ability to write reports and compose correspondence. Effective communication skills, both verbal and written, with strong problem resolution and interpersonal abilities. Mathematical and financial proficiency, understanding of personal and business finance documentation. Professional image maintenance and organizational skills. Valid driver’s license, safe driving record in line with underwriting guidelines. Ability to drive an automobile. Desired Skills & Experience Strong teamwork and training capabilities for branch associates. Experience as a Field Claim Rep with Auto and Field experience preferred. Compensation The anticipated annualized starting base pay range is $73,000.00 – $93,000.00. Package includes benefit dollars, bonus opportunities. Benefits Matched 401(k) and fully funded pension plan (once vested). Medical, prescription, dental, and vision insurance. Associate, spouse, and child life insurance. Supplemental sick pay, long‑term disability. Health care and dependent care flexible spending accounts. Paid time off: holidays, vacation days, personal time, sick leave, and parental leave; adoption assistance. Discounts on personal insurance, education matching gift, student loan assistance, gym membership, fitness class reimbursement, company car. Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. The ability to work in the U.S. without current or future sponsorship is a requirement. #J-18808-Ljbffr