Business Office Assistant

About the Role Full-Time Experienced Business Office Assistant required. You will support our front office, interact with patients, and handle administrative duties to maintain smooth office operations. Responsibilities Greet and welcome patients to create a great first impression. Manage front‑office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records management. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims, verify benefits, and follow up on outstanding claims. Post insurance and patient payments and process accounts receivable. Review treatment plan fees and payment options with patients. Partner with providers and team to implement Heartland Dental systems to optimize office potential. Benefits Competitive benefits including health insurance, retirement savings plans, paid holidays, and PTO. Front‑loaded education and training opportunities. Opportunity to be part of a secure company with over 20 years of industry experience. Access to on‑demand Daily Pay. Required Experience 1 year of experience in a dental office setting. Minimum Qualifications Experience working in a fast‑paced, customer‑centric environment. Excellent communication and organizational skills. Knowledge of PHI handling and HIPAA training; ability to protect PHI and maintain data safeguards. Preferred Experience Experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person) periodically throughout the year. TB Test Requirements All new hires in dental office positions must complete a tuberculosis (TB) test prior to starting employment. This is a standard requirement for dental office roles and will be arranged during the pre‑employment process. Not applicable in the states of FL & TN. At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental LLC