Customer Services Representative

Job Description

Job Description

Location: Humble, TX 77346
Job Type: Full-Time  
Compensation: Base Hourly Wage & Performance Bonuses

About Us

At Dale Guidry State Farm we don’t just offer jobs; we build careers. We are a fast-growing insurance agency dedicated to protecting families and businesses in our community. We believe in promoting from within. This role is specifically designed as a career launchpad . If you have a strong work ethic and a competitive drive, we will give you the tools, training, and financial support to transition into a high-earning, full-time licensed Insurance Sales Representative within 6 months.

Position Overview

As an Insurance Sales Telemarketer, you will be the engine of our sales pipeline. Your primary responsibility is to make high-volume outbound calls to warm leads and prospects, introduce our agency, and schedule qualified consultations for our senior sales team. You do not need an insurance license to start—we will teach you the scripts, the systems, and the industry secrets.

Your Growth Path: From Telemarketer to Full-Time Agent

We want to see you succeed. Once you consistently hit your quote-setting targets, we will actively sponsor your transition into a full sales role:

• Study & Licensing Support: We will pay for pre-licensing course materials and exam fees.
• Mentorship: You will shadow our top-producing agents to learn advanced closing techniques, policy structures, and relationship management.
• The Promotion: Upon passing your state exams, you will graduate into a full-time Insurance Account Executive with a higher base salary, a massive uncapped commission structure, and direct client-facing responsibilities.

Core Responsibilities

• Outbound Prospecting: Generate outbound calls to pre-qualified leads, past clients, and targeted lists using our automated dialing system.
• Appointment Setting: Build instant rapport with prospects, qualify their insurance needs, and schedule phone or in-person appointments for our licensed agents.
• Lead Management: Update customer records, log call outcomes, and manage the sales pipeline accurately within our CRM software.
• Overcome Objections: Use scripted and conversational techniques to handle common pushbacks professionally and keep the conversation moving forward.
• Brand Ambassador: Present a professional, enthusiastic, and empathetic voice on every single call, ensuring a positive first impression of our agency.

What We Are Looking For

• The Drive to Learn: You don’t need insurance experience, but you must have a strong desire to learn the business and a goal to become a licensed agent.
• Resilience & Grit: Outbound prospecting requires passion to lead development.  
• Excellent Communication: High energy, clear phone diction, and the ability to connect naturally with people from all walks of life.
• Tech Savvy: Comfortable using computers, navigating multiple tabs, and typing notes into a CRM while talking on the phone.
• Reliability: A punctual professional who shows up ready to hit the phones and crush daily targets.

Perks & Benefits

• Competitive base hourly pay plus competitive commission per quote.
• Fully paid insurance licensing training and exam sponsorship.
• Clear, structured, and guaranteed timeline for career advancement.
• Paid time off (PTO) and holidays.
• Fun, high-energy, and supportive team environment with regular sales contests and prizes.

Preferred Qualifications

• Entry-level experience in risk consulting.
• Experience with client relationship management.
• Strong communication skills.
• 1+ years of experience in insurance sales.

Our culture is centered around key customer components such as customer communication, relationship building, needs based selling, assets protection and paycheck protection.

Company Description

Our culture is centered around key customer components such as customer communication, relationship building, needs based selling, assets protection and paycheck protection.