Medical Assistant (FGP) Staten Island, Cardiology

NYU Grossman School of Medicine is one of the nation's top‑ranked medical schools. We are looking for a Medical Assistant to support physicians, advanced care practitioners, and nurses in providing patient care within NYU Langone Health. Position Summary The successful candidate will validate patient identifiers, prepare patients and rooms for examination, measure and record vital signs, draw blood, collect lab samples, and perform administrative tasks such as scheduling appointments, answering phone calls, and data entry. Job Responsibilities Escort patients to exam rooms Cleans and stocks exam rooms Measures and records patient vital signs Obtains and processes blood samples as per NYULH policy Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR Promotes a positive patient experience Communicates effectively with providers and administrative staff, escalating issues Answers phone calls Reviews and responds to in‑basket messages Follows up on Rx refill requests Assists physician with patient intake and transcribes visit into EPIC Performs other duties as needed Clinical & Administrative Responsibilities Completes necessary intake including patient vital signs and other tests within defined scope of practice Validates patient medical records, including name and date of birth, when accessing and updating information Assists with maintaining patient flow to and from exam rooms and treatment areas, escorting patients and specimens throughout the facility Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient Communicates the functionality and purpose of MyChart to patients during intake Ensures appropriate translation services or equipment is in place prior to the start of visits Assists with blood/specimen collection and ensures proper handling and processing per organizational policy and procedure Performs point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy and documented competency Preps the appropriate patient encounter, ensuring all relevant information for the visit is up‑to‑date including bloodwork, radiology images, medications, and past medical history Reviews and imports any “Prepare for Your Visit”, “Outside Information” and patient history prior to provider encounter Works with the clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports and link them to the associated order in Epic Maintains patient privacy as it relates to HIPAA standards Handles appropriate patient calls and documents outcome of all patient communications as needed, referring all clinical questions/concerns to RN/provider Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care Assists physicians with procedure and/or set‑up according to the specialty where necessary Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed; effectively communicates when supplies need to be replenished Cleans and sterilizes designated equipment after use, following organizational policy and guidelines, with documented competency Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment Reviews appropriate downtime procedures as it relates to patient visit Completes annual competencies such as Fire Safety, Hazardous Waste, MedSled, HIPAA compliance, etc. Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care Assists with prescription refill requests by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or provider to evaluate, set up and/or process for renewal Accompanies physician into exam room and transcribes history, examination, and orders as dictated by the MD and documents accurately the physician’s encounter with the patient Lists all proper diagnoses and symptoms along with follow‑up instructions and prescriptions as dictated by the physician Documents patient orders including laboratory tests, radiology tests, medications, etc. Performs other duties as assigned Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice brand ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience during every encounter Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign‑Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), escalating to leadership as appropriate Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles Minimum Qualifications High School Diploma or equivalent Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical‑assistant certification from a nationally recognized accredited institution (e.g., AAMA, AMT, NCCT, NHA) Working knowledge of English evident in verbal, reading and writing; other languages are an asset Demonstrated computer skills Ability to complete multiple tasks efficiently and thrive in a team‑work environment that pursues a positive patient‑care experience Preferred Qualifications Medical assistant experience Experience with EKG, phlebotomy and venipuncture Scribing experience Compensation Salary range: $61,692.75 – $61,692.75 annually. Actual salaries depend on experience, specialty, education and hospital need. This figure does not include bonuses, differential pay or other forms of compensation or benefits. EEO Statement NYU Grossman School of Medicine is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. #J-18808-Ljbffr NYU Langone