IT Manager

Job Description

Job Description

We are looking for an IT Manager to oversee operational technology and business systems that support a production-focused distribution environment in Shelby, Michigan. This position serves as the primary connection between information technology and operations, ensuring systems remain reliable, practical, and aligned with day-to-day facility needs. The role combines hands-on technical oversight with leadership in system adoption, user support, and continuous improvement across multiple locations.

Responsibilities:
• Partner with operations leaders to identify technology needs, resolve system issues, and translate business requirements into effective IT solutions.
• Manage the performance, support, and ongoing improvement of production facility systems and core business applications in a Windows-based environment.
• Lead implementation efforts for business systems and serve as the key advocate for successful adoption across approximately 10 sites.
• Coordinate training and provide guidance to end users during system rollouts, including occasional travel to support location-based launches and onboarding.
• Oversee infrastructure components such as Active Directory, backup platforms, network hardware, and workstation equipment to maintain secure and dependable operations.
• Support and optimize applications including Microsoft Dynamics GP, CRM-related platforms, SalesPad, warehouse management tools, and other operational systems.
• Develop, maintain, and refine reporting solutions using SQL and SSRS to provide meaningful insights for operational and management teams.
• Establish configuration standards, monitor system health, and drive issue resolution to minimize downtime in the production environment.• Experience leading IT systems and support functions within a manufacturing, distribution, or production-driven business setting.
• Strong working knowledge of Windows environments, Active Directory, backup technologies, and computer hardware support.
• Hands-on experience with Cisco technologies, configuration management, and core infrastructure administration.
• Proficiency with Microsoft Dynamics GP, Microsoft Dynamics CRM, SalesPad, or similar enterprise business applications.
• Ability to write or support SQL-based queries and build reports using Microsoft SSRS or related reporting tools.
• Familiarity with warehouse management systems and the technology needs of operational teams.
• Proven ability to communicate effectively with both technical stakeholders and business leaders while acting as a trusted liaison.
• Willingness to travel as needed to assist with training, deployment activities, and support across multiple locations.