Field Support Representative

Field Support Representative

We are seeking a dedicated Field Support Representative to provide exceptional support to our dealers. This role involves a significant amount of phone-based support, as well as some email-based communication, to assist with technical troubleshooting and ensure efficient resolution of issues.

Responsibilities

• Provide approximately 90% phone-based support and 5-7% email-based support.
• Take inbound calls to assist dealers with technical troubleshooting.
• Partner with dealers to achieve first-call/first-time resolution.
• Review and interpret wiring diagrams accurately.
• Utilize knowledge of electrical measurement tools and diagnostics.
• Issue control numbers and coordinate with other departments as needed.
• Monitor and respond to a shared email inbox.
• Complete documentation related to dealer/customer interactions.
• Occasionally assist with special projects such as campaign support, training materials, and quick-reference documents.

Essential Skills

• Proven troubleshooting skills, particularly within electrical and/or mechanical systems.
• Ability to read and interpret wiring diagrams effectively.
• Great customer service skills with a personable attitude and excellent communication abilities.
• Minimum of 2 years technical troubleshooting experience.
• 1 year experience using computers for data entry.

Additional Skills & Qualifications

• Experience in field service and customer support.
• Capability to work on higher-level projects depending on the project needs.

Job Type & Location

This is a Contract position based out of Waukesha, WI.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waukesha, WI.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.