Operations and Product Manager

Woburn, MassachusettsOnsiteDirect Hire$150k - $200kJoin an innovative technology company transforming the automotive services industry through AI, intelligent inspection technology, and advanced SaaS solutions. This leadership opportunity is ideal for someone who enjoys building products, scaling operations, and driving customer success. You'll lead the growth of a cutting-edge AI platform from early market adoption through long-term scale, partnering closely with product, engineering, sales, and executive leadership.This is a rare opportunity to own a business within a rapidly growing organization. We're looking for a hands-on leader who enjoys wearing multiple hats, building processes from the ground up, working directly with customers, and turning innovative technology into a scalable SaaS business. If you thrive in fast-paced, high-growth environments and enjoy influencing product strategy while driving commercial success, this role offers tremendous visibility and career growth. Required Skills & Experience 5+ years of experience in SaaS, business operations, product management, customer success, or automotive technology Experience launching, scaling, or growing a SaaS product or technology platform Strong understanding of recurring revenue (SaaS) business models Experience developing go-to-market strategies and driving customer adoption Ability to gather customer feedback and translate it into product improvements Experience working cross-functionally with Product, Engineering, Sales, Marketing, and Operations Excellent communication and executive-level presentation skills Strong analytical and problem-solving abilities Proven ability to build scalable processes and improve operational efficiency Desired Skills & Experience Automotive technology, dealership, fleet, aftermarket, or mobility experience Startup or high-growth company background Customer Success or Product Management leadership experience Experience managing cross-functional initiatives or small teams Business planning, forecasting, and operational KPI development Experience with implementation and customer onboarding programs What You Will Be Doing Own day-to-day business operations for a high-growth SaaS platform Develop and execute growth strategies that increase customer adoption and recurring revenue Partner with Product and Engineering to influence roadmap priorities using customer feedback Build scalable onboarding, implementation, and customer success programs Establish KPIs and operational metrics to measure business performance Develop go-to-market initiatives alongside Sales and Marketing Build strategic partnerships and identify new market opportunities Represent the company at customer meetings, conferences, and industry events Serve as the voice of the customer while helping shape long-term product strategy Tech Breakdown 40% SaaS Business Operations 30% Customer Success & Go-to-Market Strategy 20% Product Strategy & Customer Insights 10% Executive Leadership & Strategic Planning Daily Responsibilities 50% Customer & Business Operations 30% Cross-Functional Collaboration 20% Strategic Planning & Leadership The Offer Competitive Base Salary Performance Bonus Eligible Benefits Medical Insurance Dental Insurance Vision Insurance Paid Time Off (PTO) 401(k)Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.