IT Support Specialist

Job Description

Job Description

Are you an IT professional who enjoys solving technical problems, helping people, and working with a variety of technologies? This is an opportunity to build your skills with a growing technology services organization that supports businesses across a range of IT environments.

We're seeking an IT Support Specialist to join a collaborative technical team in Columbus, Nebraska. In this role, you'll provide both remote and onsite support to business customers, troubleshoot day-to-day technology issues, and work alongside experienced IT professionals who value teamwork, customer service, and continued professional growth.

This is a full-time opportunity with a consistent Monday–Friday schedule, 8:00 AM–5:00 PM.

What You'll Do

• Respond to technical support requests through phone, email, and other communication channels.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Provide remote and onsite technical support to business customers.
• Assist with desktop applications, email systems, web browsers, printers, and related technologies.
• Troubleshoot basic network connectivity issues involving TCP/IP, wireless networks, and LAN/WAN environments.
• Assist with Windows Server, Active Directory, Group Policy, and DNS-related issues.
• Evaluate the urgency of support requests and escalate more complex issues when appropriate.
• Communicate clearly with customers and internal team members to ensure timely resolution of technical problems.
• Collaborate with other technical professionals and continue expanding your knowledge as the organization grows.

What We're Looking For

• At least 1 year of professional IT experience involving hardware and software troubleshooting.
• Familiarity with Windows desktop operating systems, common business applications, and email systems.
• Understanding of printer configuration, malware removal tools, and TCP/IP networking.
• Basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS.
• Familiarity with wireless networking and LAN/WAN technologies.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work independently, prioritize requests, and follow through on technical issues.
• A dependable, proactive approach with a willingness to learn and develop new technical skills.

Why Consider This Opportunity?

You'll join a growing organization where teamwork, integrity, and professional development are valued. With exposure to multiple client environments and technologies, this position offers an opportunity to broaden your technical knowledge while making a meaningful difference for the businesses you support.

The team values individuals who take initiative, share knowledge, approach challenges with a positive attitude, and genuinely enjoy helping others.

Employment is contingent upon successful completion of a background check.