Virtual Patient Care Associate

Job Description

Job Description

Description:

The Opportunity

H-Wave is seeking a motivated and detail-oriented Virtual Patient Care Associate to join our Operations team. This is a hybrid position requiring both on-site and remote work based on business needs. In this role, you will be a key contributor to positive patient outcomes by supporting virtual fittings and providing administrative assistance to assigned Sales Consultants. The ideal candidate is a strong communicator who thrives in a collaborative, fast-paced environment and enjoys building meaningful professional relationships. This position offers the opportunity to make a direct impact on patient care while supporting the continued success and growth of the H-Wave team.

The Company

H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.

For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.

When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.

Duties and Responsibilities

• Evaluate and determine best course of treatment for H-Wave home use and effectively instruct patient users of H-Wave home devices using video and audio communication technology.
• Review, initiate contact, schedule home unit instruction and follow up on all referrals for H-Wave units.
• Ensures exceptional customer service is provided to each patient resulting in positive patient outcomes.
• Provides administrative support to assigned Sales Consultants and assists the assigned Sales Consultant in completion of forms and/or paperwork as a result of consultation.
• Demonstrate a strong ability to work independently while following both directions and established processes.
• Maintain a thorough understanding of the company policies, processes, software, etc.
• Inventory control of medical devices as needed.
• Adhere to telecommuting work policies and requirements.
• Model a culture reflective of our core company values.
• Other duties as assigned.

Qualifications

• Must be available to work a full-time schedule of five (5) days per week that includes both Saturdays and Sundays. Two scheduled weekdays will be provided as days off.
• Bachelor’s degree preferred.
• COTA, PTA, ATC, Personal Training, Kinesiology and/or Sports Medicine background preferred
• Demonstrated ability to meet goals in a rapidly changing environment.
• 3+ years Customer Service experience, ideally working with external customer preferred
• Must have a physical space where the at home virtual instruction may be conducted privately.
• Strong oral and written communication skills across various media including phone, video, and email.
• Detail oriented.
• MS Platform experience preferred.

Physical Requirements

This is a position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Ability to instruct/fit patients with the H-Wave device and apply pad placements. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodation will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.