Banquet Manager- InterContinental Mark Hopkins

Hotel Brand: InterContinental Location: United States, California, San Francisco Event Execution & Operational Excellence Lead end‑to‑end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events. Partner closely with Culinary, Sales, Events, and Stewarding teams to deliver cohesive, high‑quality experiences. Conduct pre‑shift briefings and pre‑event meetings to align teams on expectations, timing, and service standards. Oversee room setup, service flow, and breakdown—ensuring adherence to event orders (BEOs) and brand standards. Anticipate guest needs and resolve concerns with professionalism and urgency. Leadership & Team Development Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence. Lead by example on the floor—visible, engaged, and guest‑focused. Support recruitment, onboarding, and ongoing training to build a high‑performing team. Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements; coordinate with labor partners for temporary staff as needed. Guest Experience & Relationship Management Serve as the primary point of contact during events, ensuring a personalized and elevated guest experience. Build strong relationships with clients, event planners, and internal stakeholders. Handle VIP and high‑profile events with discretion and attention to detail. Monitor labor and operational costs to meet or exceed financial targets. Review and approve payroll, productivity, and staffing models to drive efficiency. Ensure accurate billing and reconciliation of banquet checks. Maintain compliance with health, safety, and sanitation standards. Compliance & Standards Uphold all company policies, brand standards, and local/state regulations. Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service. Maintain readiness for inspections and audits. What We Need From You Bachelor’s degree or higher educational qualification in Hotel Management, Culinary Arts, or related field. 4–5+ years of banquet or food & beverage leadership experience in a luxury hotel or upscale venue. Proven ability to manage large‑scale, high‑volume events with precision and composure. Strong leadership presence with a passion for developing teams. Exceptional communication and interpersonal skills. Financial acumen with experience managing labor and cost controls. Knowledge of banquet operations systems and event planning tools preferred. Flexibility to work evenings, weekends, and holidays as business demands. Preferred Attributes Experience in a union environment strongly preferred. Bilingual (Spanish, Mandarin, or Cantonese) a plus. Deep appreciation for luxury service standards and guest personalization. Detail‑oriented with a proactive, solutions‑driven mindset. What You Can Expect From Us Annual salary range: $75,000–$80,000. Competitive benefits include health, dental, vision, retirement plans, paid time off, and room discounts. Comprehensive training programs and opportunities for growth are available. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. We welcome different backgrounds, experiences, and perspectives. #J-18808-Ljbffr