BDC Representative

Business Development Center Representative

Shawnee Mission Kia is seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our growing dealership team. This role is critical in driving sales by handling inbound and outbound customer communications, setting appointments, and delivering a top-tier customer experience. The ideal candidate will have prior experience in a dealership BDC environment or a high-volume, competitive phone-based appointment setting role. This position requires strong communication skills, persistence, and the ability to thrive in a fast-paced sales setting.

Responsibilities:

• Handle all incoming internet, phone, and text inquiries promptly and professionally
• Conduct high-volume outbound calls to generate and confirm sales and service appointments
• Effectively communicate with prospective customers to understand needs and guide them toward scheduling dealership visits
• Follow up consistently with leads using CRM tools, email, phone, and text
• Confirm appointments and ensure customers show for scheduled visits ("show rate focus")
• Maintain accurate records of all customer interactions in the CRM system
• Work closely with the sales and service teams to ensure a seamless customer experience
• Meet or exceed monthly appointment-setting and show-rate goals
• Maintain a positive, professional attitude while working in a competitive, performance-driven environment

Qualifications:

• Required: Previous BDC experience in an automotive dealership OR proven success in a high-volume appointment setting or inside sales role
• Strong phone presence and excellent verbal communication skills
• Ability to handle rejection and stay motivated in a competitive environment
• Highly organized with strong attention to detail
• Comfortable using CRM systems, email, and texting platforms
• Ability to multitask and manage a high volume of leads
• Team-oriented mindset with a strong work ethic
• Availability to work Saturdays (mandatory) with a weekday off

In addition to competitive compensation:

• Competitive pay structure with performance-based bonuses
• High-energy, growth-oriented dealership environment
• Opportunity to build a long-term career in automotive sales and customer experience
• Supportive team culture focused on success and development
• The total compensation range for this role is $50,000$60,000, including base salary and performance-based bonus potential. Actual earnings will vary based on individual performance.
• Performance bonuses: $2,000+ annually (uncapped, based on results)

Equal Opportunity Employer:

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.