Service Advisor

Service Advisor

Hot Job

Nelson Mazda Murfreesboro - Murfreesboro, TN 37128

Salary Range $48,000.00 - $60,000.00 Base+Commission/year Position Type Full-Time/Part-Time Education Level High School

Join a Dealership Focused on the Customer Experience

We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty.

This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.

What You'll Do

• Deliver a welcoming, professional, and personalized service experience
• Build lasting relationships with customers through trust, transparency, and follow-through
• Accurately document customer concerns and vehicle needs
• Present maintenance and repair recommendations clearly and professionally
• Prepare estimates and obtain customer authorization for repairs
• Coordinate with technicians to ensure efficient workflow and accurate communication
• Keep customers informed throughout the service process
• Ensure timely vehicle delivery and a seamless ownership experience
• Maintain accurate records and service documentation
• Support dealership goals related to customer satisfaction, retention, and service performance

Qualifications

• Previous Automotive Service Advisor experience preferred
• Automotive dealership experience preferred
• College degree preferred, but not required
• Strong customer service and hospitality skills
• Excellent verbal and written communication abilities
• Professional appearance and demeanor
• Strong organizational and multitasking skills
• Ability to work effectively in a fast-paced environment
• Computer proficiency and ability to learn dealership software systems

The Ideal Candidate

The successful candidate will:

• Possess exceptional customer service and hospitality skills
• Demonstrate strong intuition and emotional intelligence
• Anticipate customer needs and proactively provide solutions
• Communicate with confidence, professionalism, and empathy
• Be highly organized and detail-oriented
• Thrive in a team-oriented environment
• Maintain a positive attitude and strong work ethic
• Be motivated by customer satisfaction and performance-based rewards
• Represent the Mazda brand with professionalism and integrity