Default Investor Relations Liaison

Default Investor Relations Liaison

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Default Investor Relations Liaison plays an important role in the organization by performing several activities related to company, investors, state and government regulations. The role is primarily responsible, under general to intermittent supervision, for acting as the liaison for investor, state and government regulations and announcements, ensuring default management is in compliance. The Default Investor Relations Liaison assists with timelines and workflows to ensure compliance and National Servicing Standards and is considered a "go to" and subject matter expert for the department.

This role is an exempt position with a targeted salary range of $71,000 to $95,000 annually. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

Essential functions include managing communication between corporate management, business analyst, corporate legal, attorney firms and its investors; developing and delivering training that encompasses changes, improvements, and other information related to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices; managing investor compliance information as received, handling inquiries and meetings, providing feedback to management; working with business owners in the Default Enterprise to create and execute program strategies for new investor and regulatory requirements; monitoring any investor and government regulatory updates, or of any other changes related to field of expertise; serving as a subject matter expert of Default Enterprise; reviewing and auditing backup documents, retention claims, foreclosure documents, post foreclosure claims, modification figures and documents, legal descriptions, valid denials and approvals, trial payment plans, denial notices, appropriate appeal verbiage and timelines, ensuring verbiage and timelines comply with all investors, state-specific, and CFPB regulations; working with Default Enterprise on audit remediation items and other pertinent qualifying information, ensuring compliance with all investors, state-specific, and CFPB regulations; establishing, documenting, and maintaining all processes and procedures within the assigned department; assisting with internal and external audits, providing documentation and information for both pre-and- post-findings; assisting with research of escalated borrower phone calls and complaints as needed; providing details associated with the denial/approval, figures, and pertinent info; sub-managing the implementation of new initiatives as needed and taking leadership on projects/tasks; providing administrative support related to the payment of investor invoices; responding to borrower appeals both verbally and in writing; and performing other duties as assigned.

Qualifications include a bachelors degree directly related to the position or equivalent, preferred; minimum five years' total experience in back-office mortgage servicing experience required; minimum five years' experience in foreclosure, post foreclosure liquidations, conveyance, claims, bankruptcy, and loss mitigation; ability to organize and manage multiple priorities simultaneously; strong working knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, federal bankruptcy laws, and proper handling of other legal situations; ability to analyze and document regulatory changes; knowledge of standard operating procedures, cfpb, fcra and fdCPA; ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress; ability to be patient when training and answering questions for less experience team members; strong project management, interpersonal, and problem-solving skills; highly organized and detail oriented; ability to evaluate and audit a high volume of files; work in a fast-paced, department-metrics-driven environment required; proficiency with basic internet searches, data entry, Microsoft Word, Excel and Outlook required; familiarity with document retention software; blitzdoc/ AIQ preferred; excellent verbal and written communication skills required; highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required; proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

Commitment to company includes customer service - proactive attention to each person; integrity - do and say what's right; respect - treat others with dignity; collaboration - listen and work together; learning - seek knowledge and strive for improvement; excellence deliver the unexpected.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer.