HOST/HOSTESS
$15 per hourCharlestowne Hotels
Restaurant Host
The Restaurant Host's key duties are to greet guests warmly, maintain reservations and an organized waitlist, assist with inquiries and support the front-of-house team as needed. This position will be responsible for the following:
- Ensure the proper setup of dining room.
- Promptly greet guests and patrons personally as they enter the establishment.
- Escort guests and patrons to their table.
- Present menus, make recommendations and take orders if necessary.
- Ensure dining room seating is controlled and that there is server parity in number of tables.
- Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation upon departure.
- Answer telephones using appropriate etiquette.
- Accept to-go orders over the telephone.
- Receive and record dining reservations on the telephone.
- Efficiently and effectively resolve any issues to the guest's satisfaction.
- Ensure neatness and cleanliness of stations.
- Assist other food and beverage staff when necessary.
- Ensure personal appearance is neat and professional.
- Comply with quality assurance expectations and standards.
- Follow all company safety and security policies and procedures.
Secondary responsibilities include:
- Bus tables and assist with processing dirty dishes if necessary.
- Clean all front of the house areas including windows, light fixtures and entrance as assigned.
- Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.
Job requirements include:
- Prior food and beverage industry experience preferred.
- Prior guest relations training.
Knowledge, skills and abilities:
- Strong written and verbal communication skills.
- Positive, upbeat attitude and personality.
- Punctuality and reliable attendance.
- Strong interpersonal skills and the ability to work well with co-workers and the public.
- Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Must be willing to work flexible hours such as mornings, nights, weekends and holidays.
Physical demands and work environment:
- Regularly required to stand and walk for a prolonged period of time.
- Endure various physical movements throughout the work areas, such as lifting, reaching, extending arms over head, bending, stooping, pushing and pulling.
- Frequently exposed to elevated noise levels.
- Occasionally requires carrying trays of food and bus trays of dishes up to 25 lbs.
- Must be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable.
Rate is $15 per hour.
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