Principal Service Delivery Readiness Manager

Job Overview The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery‑ready before execution begins, protecting T‑Mobile from financial and service‑continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late‑stage sales and Day‑0 planning. By enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners, the role prevents high‑risk, unready work from entering execution. The Principal Service Delivery Readiness Manager engages with senior executives and cross‑functional stakeholders to provide authoritative guidance in high‑visibility environments, safeguarding revenue, service stability, and long‑term customer outcomes for T‑Mobile. Job Responsibilities Ensure complex B2B customer engagements are fully delivery‑ready by validating customer readiness and resolving dependencies prior to execution. Prevent high‑risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners. Shape executable commitments during late‑stage sales and Day‑0 planning by collaborating with cross‑functional stakeholders and senior executives. Safeguard T‑Mobile from financial and service‑continuity risks by identifying and mitigating potential issues before service delivery commences. Provide authoritative guidance in high‑visibility environments by engaging with senior executives and cross‑functional teams to support decision‑making while driving end‑to‑end delivery. Drive accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance. Support long‑term customer outcomes and service stability by continuously improving readiness processes, standards, and tools. Education & Experience Bachelor’s Degree in Business Administration, Project Management, or a related field (Required). Master’s/Advanced Degree in Business Administration, Operations Management, or a related field (Preferred). More than 10 years managing complex B2B service delivery readiness, technical program management, or program management for large‑scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution (Required). 4‑7 years leading cross‑functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high‑visibility environments (Required). 4‑7 years presenting complex risk, governance, and operational topics to senior executives, including communicating trade‑offs and driving alignment for decision‑making in dynamic business environments (Required). Knowledge, Skills, & Abilities Problem solving: Identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high‑stakes B2B customer engagements (Required). Communication: Strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross‑functional teams (Required). Project Management: Expertise in managing late‑stage sales and Day‑0 planning processes, ensuring all delivery prerequisites are met before execution (Required). Cross‑functional Relationships: Build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies (Required). Strategic Thinking: Shape executable commitments and enforce readiness standards to protect revenue, service stability, and long‑term customer outcomes (Required). Negotiation: Negotiate and influence stakeholders to align on delivery commitments and resolve conflicts in high‑visibility environments (Required). Analytics: Analyze customer data, readiness metrics, and risk factors to inform decision‑making and readiness validation (Required). Attention to Detail: Meticulous attention to detail in validating customer readiness and ensuring all requirements are satisfied prior to execution (Required). Wireless Knowledge: Knowledge of wireless technologies and telecommunications industry standards relevant to T‑Mobile’s B2B service delivery (Required). Executive Communications: Deliver clear, concise, and authoritative presentations and updates to senior leadership and executive stakeholders (Required). AI Enthusiast: Experience using AI to solve complex problems, create POCs, drive operational maturity, improve tooling workflows, and enhance quality of output. At least 18 years of age. Legally authorized to work in the United States. Travel Travel Required: Yes (15‑20%). Compensation Base Pay Range: $100,600 – $181,600. Corporate bonus target: 20%. Bonus: Eligible for an annual bonus or periodic sales incentive or bonus, based on role. Most corporate employees are eligible for a year‑end bonus based on company and/or individual performance, set at a percentage of the employee’s eligible earnings in the prior year. Benefits T‑Mobile offers a comprehensive benefits program that includes medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays (about 4 weeks for full‑time employees, 2.5 weeks for part‑time employees), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D, accident, life, disability, long‑term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Eligible employees also have access to free, year‑round money coaches. Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Reasonable Accommodations Individuals with a disability who need a reasonable accommodation at any point in the application or interview process can contact View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile