IT Sr. Help Desk Specialist (Denver, CO)

SUNLAND ASPHALT

Build your career from the ground up.

Come join our Award Winning Team.

Sunland Asphalt & Construction, LLC. strives to recruit top talent and we are committed to help you grow both professionally and personally. We are confident you will find our Company a dynamic and rewarding place in which to work because here at Sunland Asphalt our vision is: ' To be the best place in the world to work. '

Sunland offers employees:

• Competitive Weekly Pay and Paid Time Off
• 401(K) with Employer Match
• Tuition Reimbursement
• Work/Life Balance and Community Involvement
• Comprehensive Health Benefits including; Health, Dental, Vision
• Life/Disability Insurances
• Award Winning Peers & Projects
• And A Foundation Built on Safety

The Sr. Help Desk Technician receives and responds to employee inquiries and requests for technical assistance, provides possible solutions, elevates and/or assigns support actions to other IT Team members as needed. The Help Desk Technician provides assistance and support to the IT Director and department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Employee shall perform all duties and responsibilities with Sunland's Core Values at the forefront.
• Must be an advocate of safety and follow safety policies and procedures.
• Diagnose, support and resolve Level One & Two technical issues for employees. Problems may be with network connectivity, remote access, computer software/hardware, division office networks, internet or new computer technology.
• Provides one-on-one end-user problem resolution.
• Deliver, tag, set up and assist in the configuration of end-user equipment; including desktop/laptop hardware, software, peripherals and desk phone, cell phones, tablets.
• Troubleshot and resolve end-user network or local printer problems and application client software, remote access, e-mail, network domain access.
• Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors.
• Help install local area network cabling systems and equipment to include: network interface cards, hubs and switches.
• Perform minor hardware repair/upgrades for computer equipment and peripherals.
• Consult with managers, departments and employees to clarify application and folder access, identify problems, suggest changes and determine extent of setup required.
• Setup up end user profiles for networking, email & various client server applications utilized by the company.
• Setup & Support cell phones, hotspots and tablet devices
• Track inventory for computers, peripherals & mobile devices
• Help support other integrated systems; Security cameras (DVR's/NVR's), alarm & gate systems, VoIP, PBX.
• Support users in local and remote offices (Wan/Lan) connectivity
• Knowledge of networking, tcp/ip, VoIP helpful
• Prioritize and respond to employee technical needs through SysAid ticketing program in a timely manner.
• Prepare records and reports.
• Any and all other duties assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBLITIES

• This position has no supervisory responsibilities.

Competencies

• Problem Solving/Analysis.
• Technical Capacity.
• Communication Proficiency.
• Time Management.
• Customer Service Orientation.

Safety

• All employees must wear the appropriate personal protective equipment (PPE).
• Serves as a safety ambassador by complying with federal, state and local laws, as well as Company safety policy, enforces safe work practices, and proactively identifies and remedies worksite hazards.

Physical Demands and Work Environment

• This position operates in a professional office environment that routinely uses standard office equipment requiring the ability to communicate in person and over the telephone with other employees, the ability to interpret printed materials and a computer screen, the stamina to maintain attention to detail despite interruptions, the ability to lift and carry supplies and files weighing up to 10 pounds and to move about the inside of the office to access supplies, office machinery, etc.
• May be required to work on a project site and if so, would be exposed to all weather, including extreme hot and cold temperatures.
• Employee might be exposed to various chemicals, vapors, pollutants, virus or other air-borne pathogens, gases, uneven surfaces, loud noises, moving vehicles or machines and dust/debris.

Position Type/Expected Hours of Work

• This is a full time position. Occasional overtime may be required as job duties demand.

Travel

• Some occasional travel may be required to other divisional offices in & out of state.

MINIMUM QUALIFICATIONS

Education and Work Experience

• Bachelor's degree (B. A.) preferred or equivalent technical school training.
• Previous industry experience required.
• Must be fluent in English, i.e., must be able to speak, read and write English.

Certifications, Licenses, and Registrations helpful

• Passing a pre-employment drug and alcohol screening and background check is required.

AAP/EEO STATEMENT

Sunland Asphalt is an equal employment opportunity employer