Medical Appointment Personnel (MAP)

Job Title

Medical Appointment Coordinator

Job Description

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Core Responsibilities

The Medical Appointment Coordinator is responsible for the coordination of medical care, which includes ensuring timely medical appointments, promoting health advocacy, and enhancing the overall well-being of the persons we support.

• Schedule and coordinate medical appointments, including primary care visits, specialist consultations, therapy sessions, and diagnostic tests, ensuring adherence to persons needs and preferences. Follow-up when any rescheduled appointments, specifying details, and managing appointment reminders.
• Provide or arrange transportation for persons to and from medical appointments, ensuring safety and comfort during transit; accompany persons as needed to facilitate communication and understanding between the individual and their provider.
• Advocate for the healthcare rights and needs of persons with developmental disabilities, ensuring access to appropriate medical care, accommodations, and support services.
• Maintain accurate records timely of medical appointments including diagnoses, medications, and treatment plans, persons health information, and communication with healthcare providers; report findings participate in clinical meetings, and recommendations to interdisciplinary teams and caregivers.
• Provide information and education to persons and caregivers on healthcare procedures, medications, and preventive care measures to promote health literacy and self-management skills. Review of MARS, prescription and script orders reviews inline with protocols and --complete med errors when needed. Attend MAP trainings.
• Respond to medical emergencies or crisis during appointments, implementing protocols for immediate assistance and coordinating follow-up care as necessary. Ensure follow-up occurs with the team post appointment and any recommendations.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Qualifications

• High school diploma or equivalent required; healthcare-related certification or degree a plus.
• Valid NY/NJ/CT/PA Driver's License with 6 months of experience and 6 or less points
• Minimum of 1 years of experience in healthcare coordination, patient advocacy, or related field, with knowledge of developmental disabilities preferred.
• Strong organizational, communication, and interpersonal skills; ability to prioritize tasks, problem-solve effectively, and navigate healthcare systems on behalf of persons with disabilities.
• CPR and First Aid certification preferred; additional training in disability services, medical administration, or crisis intervention a plus.
• Commitment to providing compassionate care and advocating for the health and well-being of persons with developmental disabilities.
• Ability to respond calmly and effectively to medical emergencies or challenging situations, demonstrating resilience and flexibility in a healthcare setting.
• Maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
• AMAP, SCIP, CPR, and First Aid Certifications preferred.
• Demonstrated strong commitment to safety.

Education Required

High School / G.E.D.

Recruitment Tagline

Hiring Impact, Changing Lives Together

Salary Range:

$20.00 + Education Additive ($1.00/hour Associate's Degree | $2.00/hour Bachelor's or higher)