Health System Specialist

Job Title

Health System Specialist

Job Description

Major Duties Include:

• Advise leadership and stakeholder groups on PATS capabilities, data governance, and emerging best practices for tracking and managing patient feedback.
• Prepare and deliver PATS guidance and documentation for end users.
• Analyze complex PATS data sets to identify operational trends, experience patterns, and actionable insights for system improvement.
• Manage administrative tasks associated with PATS operations, including quality assurance, compliance documentation, troubleshooting, and system reporting to ensure robust stewardship.
• Establish protocols for ongoing PATS data quality assurance and validation, ensuring accuracy, completeness, and reliability of information used in organizational decision-making.

Work Schedule: Monday-Friday 8:00 am - 4:30 pm

Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position.

Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.

Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.

Position Description Title/PD#: Health System Specialist/PD032740

Physical Requirements: The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.