Help Desk Specialist

Title: IT Help Desk / Desktop Support Specialist Location: Green Bay, WI Type: Contract-to-Permanent Hire Ready to put your technical support skills to work in a role where you can make a direct impact? We are seeking a customer-focused IT support professional to join a growing organization and provide hands-on assistance to users across the business. This position is a great fit for someone who enjoys solving day-to-day technology challenges, working with people, and building their technical knowledge in a collaborative environment. Desired Skills & Experience 2 years of work experience or internship experience in a technical support or desktop support environment. Associate's Degree or Bachelor's Degree in an IT related field preferred. Working familiarity with operating systems and office applications, including Microsoft Windows, MS Office / O365, and Active Directory. Experience troubleshooting common end-user technologies and network connectivity. Strong analytical problem-solving abilities with a practical, service-oriented approach to resolving user issues. Professional communication skills, effectively supporting users in a fast-paced environment. A willingness to proactively learn new technologies, expand technical capabilities, and contribute to an evolving IT environment. What You’ll Be Doing Serve as a primary point of contact for employees who need assistance with software, system access, hardware, and other everyday technology needs. Administer user access within Active Directory, including account maintenance, password resets, account unlocks, and group membership updates. Diagnose and resolve workstation, connectivity, and basic network-related problems while escalating more complex issues when appropriate. Help employees adopt new tools and functionality by providing clear guidance, training, and one-on-one support. Look for recurring support challenges and recommend process or technology improvements that can increase efficiency and improve the end-user experience. Work collaboratively with the broader IT team and business users to maintain dependable technology services and a positive support experience. Create and maintain practical technical documentation, including application procedures, user instructions, and internal support resources. Why Apply With Us Contract-to-Hire Position with a Solid Company Comprehensive Health Benefits & 401k available Consultant Education Reimbursement program Our Core Values: Accountable, Passionate, Respectful, Innovative, and Collaborative National Best and Brightest winner for 2026 About Us NRC is committed to providing our consultants with a better experience. We invest in relationships to better understand your career goals and aspirations. Through our Educate and Connect initiative, we offer multiple professional growth and thought leadership opportunities, including a comprehensive Consultant Education Reimbursement program for most roles, and actively connect you with our technical and charitable communities. Our efforts are acknowledged through our continued recognition as a Best Places to Work, Top Workplaces, and Best and Brightest award winner. is governed by our core values: Accountable, Passionate, Respectful, Innovative, and Collaborative. #J-18808-Ljbffr New Resources Consulting