Customer Service Representative

Customer Service RepresentativeVeterinary Emergency, Critical Care and Referral Hospital is looking for a compassionate and skilled Customer Service Representative to join our dedicated team. For over two decades, we have proudly served the Portsmouth community by providing exceptional emergency and referral veterinary care.Key ResponsibilitiesAs a Client Service Representative, you will play a vital role in the client experience by:Greeting pet parents in a friendly, compassionate, and helpful wayAnswering incoming phone calls to provide details and expectations to inquiring individualsProcessing registration forms and other associated documents for all visitsCommunicating invoice and payment option information to pet owners while completing the check out processSupporting the hospital team to deliver high quality and compassionate care for the duration of their visitCompleting various administrative duties from scanning records, to emailing patient visit informationWhat We’re Looking ForPrevious experience in a veterinary hospital setting preferred, but not requiredAbility to multi-task while remaining calm in a busy settingOutstanding communication and organizational skillsDependabilityAbility to work evenings and weekends as neededPerks and Benefits:Competitive compensationMonthly Bonus OpportunitiesHealth, Dental & Vision Insurance401(k) with Company MatchPaid Time Off & Holiday PayScrub AllowanceEmployee Assistance Program & Behavioral Health ResourcesFlexible SchedulingPaid Parental LeaveEmployee Pet Discount