Sales Coordinator

Hotel Sales CoordinatorWe are in search of a full-time hotel Sales Coordinator. In addition to providing administrative support to the Sales department and the General Manager, the Sales Coordinator will act as a liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. The ideal sales coordinator candidate is a high-energy individual with a friendly demeanor, a self-starter with the ability to learn new computer programs, can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem-solving skills; must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed.Hotel Sales Coordinator BenefitsHealth, dental and vision insurance (full-time employees)Paid Time Off (full-time and part-time employees)401K plan with company match (full-time and part-time employees)Hotel discounts (full-time and part-time employees)Paid holidays (full-time employees)Early access to earned wages (full-time and part-time employees)ResponsibilitiesThe hotel sales coordinator strives to consistently ensure a high level of customer service throughout the pre-event, event and post event phases of hotel events; handles events of all levels of complexity.Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team). Continually communicates a clear and consistent message regarding departmental goals to produce desired results.Manages and executes the terms of the contract for the group/ program as outlined by the Sales Manager and per hotel standardsHas a natural ability to be creative when executing the client’s vision while maximizing revenueMaintains a high level of service by continually providing accurate and timely information and feedback to all supporting departmentsEnsures timely completion of Group Resumes and BEO's, providing to each department for all arriving groups and/or events.Builds and maintains all Group Blocks and Posting Masters in PMSFinalizes and balances groups and events for payment processingDirects preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings.Coordinates site visit preparation with Sales ManagerGenerates group and/or corporate leads through internet prospecting, networking, and telemarketing.Follows consistent sales office procedures by updating sales database; record account activity, call reports, traces, and history.Manages social media outletsAssists with coordination of in-house customer visitsAssists Executive Office with the preparation of correspondence and reports.Maintains, edits, and publishes sales materials, and meeting minutesCoordinates office supplies and procedures.Provides outstanding friendly, professional information and assistance to clients and guests.Answers telephone promptly in a pleasing manner and accurately logs information of direct inquiries and inputs information in sales operating system.Checks voicemails, e-mails and faxes and follow up accordingly.Compose and type correspondence as needed.Knowledge, Skills and AbilitiesPrevious hotel experience is preferredAbility to communicate effectively, both orally and in writingSkills in organizing and coordinating work, ability to work without direct supervisionAbility to understand and follow specific instructions and proceduresAbility to perform simple accounting proceduresAbility to maintain confidentiality of records and informationSkill in the use of operating copiers, printers and scannersMust be detailed oriented and able to prioritize workMust be customer service oriented and have excellent hospitality skillsMust be able to manage multiple tasks calmly and efficientlyStrong communication skills, both written and verbalStrong attention to details, possess organizational skills and multi-tasking capabilitiesStrong phone presence and solid customer service skillsMinimum Qualifications, Education and ExperienceHigh school diploma or GEDMinimum two to three years executive office experience preferredProficient with Microsoft Office including Word and Excel and the ability to learn new programs quicklyExperience with Adobe Acrobat WriterMust be a good listener, effective communicator and detail orientedIndividual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptionsMust have strong, positive guest and employee relation skillsAbility to work in a fast paced business and handle deadlinesMust be positive, upbeat and have an energetic attitudeMust be dependable and have good work ethicsMust be a self-starter and have a confident demeanorMust be able to establish professional relationships within the hotel and manage confidential informationPrior work experience in the hotel industry and/or banquets is a plusSMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel sales coordinator, we want to hear from you.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.