Field Supervisor

Field Coordinator

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. Responsibilities include supervising a team of Field Coordinators, being the liaison between escalated customer issues and managers, collecting guest information to assist in resolving customer service-related issues and concerns, coordinating with colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations, being responsible for company equipment, promoting a culture of positivity and teamwork, monitoring the safety of employees and guests, and conducting and submitting various reports as assigned.

Requirements include comfortable and effective working outdoors in various weather conditions, the ability to provide excellent customer service, ability to work in all weather conditions, outstanding interpersonal and communication skills, organized and attentive to detail, the ability to manage crowds and remain calm in stressful situations, the ability to stand for long periods, willingness to work on weekends and holidays, the ability to work with Google office applications, e.g., docs, sheets, email, chat, and the ability to supervise a team of 20 to 30 people.

Job Type: Full-time Pay: $20-$22 per hour Benefits include employee discount, health insurance, and paid training. Schedule includes 8-hour shift, day shift, holidays, night shift, weekend availability. Supplemental Pay includes bonus pay.