Assistant Front Office Manager

Seagate Technology

About the Job

We are seeking an Assistant Front Desk Manager to support the daily operations of the Front Office and help deliver exceptional guest experiences at The Seagate. This role works closely with the Front Office team to ensure operational efficiency, service excellence, and adherence to company standards. The ideal candidate is a hands-on hospitality professional with strong leadership skills, a passion for guest service, and the ability to thrive in a fast-paced luxury environment.

What You Do:

Assist in the selection, onboarding, training, and development of Front Office team members
Supervise daily Front Desk operations and ensure efficient shift coverage and workflow management
Monitor employee performance and provide coaching to drive engagement and service excellence
Foster positive working relationships and open communication across all hotel departments
Utilize Opera PMS, Omni Key, PBX, and other hotel systems to support daily operations
Review guest reservations, folios, billing, and account information to ensure accuracy
Maintain and communicate accurate room status information to appropriate departments
Resolve guest concerns and service recovery situations promptly and professionally
Coordinate and manage group reservations, rooming lists, and special requirements
Review and reconcile credit limit reports and support financial accuracy within the department
Assist in managing departmental operations within established budget guidelines
Communicate key operational updates and shift information to incoming managers and team members
Conduct cashier audits, verify banks, and oversee daily cash-handling procedures
Ensure compliance with company policies, procedures, grooming standards, and uniform requirements
Support special projects and perform additional duties as assigned

What You Bring to the Table:

Previous Front Office supervisory or leadership experience in a hotel environment preferred
Strong guest service, communication, and problem-solving skills
Experience with Marriott front office systems
Ability to lead, coach, and motivate team members in a fast-paced environment
Strong attention to detail and accuracy in financial and operational processes
Excellent organizational and time-management skills with the ability to multitask effectively
Professional, polished demeanor aligned with a luxury hospitality environment
Ability to remain calm, patient, and service-focused during high-volume periods
Commitment to upholding The Seagate's standards, policies, and guest service culture
Flexibility to work varied schedules, including weekends, evenings, holidays, and extended hours as business demands
Ability to stand and walk for extended periods
Ability to lift, carry, and push up to 50 pounds
Ability to push carts weighing up to 250 pounds when necessary
Ability to bend, reach, and perform repetitive tasks throughout the shift
Ability to work a flexible schedule, including nights, weekends, and holidays as needed

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Vacancy posted 4 days ago

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