Patient Access Representative

Sanford Health Patient Access Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Facility: Black Hills Surg Hosp Location: Rapid City, SD Address: 216 Anamaria Dr, Rapid City, SD 57701, USA Shift: Day Job Schedule: PRN Weekly Hours: Varies Salary Range: $16.25 - $23.00

Front Desk PRN (As Needed) Position

Offered shift is primarily Saturday from 7:00am-12:00 pm. May be asked to help occasionally in the back office during normal business hours of 8:00am-5:00pm Monday-Friday. We are looking for someone who wants to be part of a team that strives to create a positive patient experience by creating a welcoming and safe environment for anyone who walks into our facility. This is a fast-paced environment where we focus on delivering high quality patient care. Candidate should be outgoing, able to multitask, detailed oriented, and have exceptional customer service skills. The primary duty will be surgical admissions; other duties include communication with other departments, answering phones, and taking care of the needs of patients and their families.

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Registration

Greet patients & verifies demographics Creating, scanning & routing documents or electronic forms Inform patients what the document is & capture signatures on necessary paperwork Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures Collects co-payments, pre-payments, and payments on account balances May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule Obtain and coordinate referrals & conduct pre-authorization Arrange interpreter services Check patients in/out Operate multi-line phone May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

Preparation & coordination of charts Organize supporting provider documents Initiation & collaboration of patient financial assistance Track patient visits & health information management on patient accounts Compile, distribute, administer, and score assessments Coordination of Telemed appointments Reminder calls for appointments Hospital admission Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.