POSITION: Maintenance Account Manager

POSITION: Maintenance Account Manager

The Account Managers for landscape maintenance operations are the main connection between the customers and the company. They are the main contact for new clients wanting service and are responsible for reaching out to new and existing clients to make sure their expectations are not only met, but exceeded. They are also the link between the customers and the crews, training, scheduling & overseeing all aspects of the maintenance work.

Job Requirements:  2 or more years of experience in the landscape industry are required

MAJOR ACTIVITIES:

SALES

Initial & follow up meetings with clients

Prepare & present quotes for contracts

Keep customers updated on schedules and changes in personnel

Solicit new business opportunities that meet or exceed Company goals

Make recommendations for keeping or terminating both customers and personnel

PERSONNEL

Work with other Managers on scheduling & overseeing work to insure quality & client satisfaction

Train personnel in job skills, knowledge and responsibilities including introductory and ongoing training

Insure that Company rules for conduct, safety, and quality are followed

Hire, discipline and fire personnel as appropriate

Communicate to personnel any specific customer requests and/or complaints & oversee their resolution

BUDGET

Insure maximum sales volume at minimum cost

Insure all jobs stay within allotted budget

Oversee & maintain proper care and use of all the Company’s vehicles and equipment

PUBLIC RELATIONS

Maintain positive relations with other companies in the industry and related industries

Represent Company in public through organizations, trade associations, and other means of encouraging new business

Keep informed of the latest market trends, competition, and products & make recommendations based on this knowledge

COMPENSATION:

Salary is $50k – 70k, plus discretionary profit bonuses.

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