IT Service Desk Specialist
Virtual Vocations Inc
Providing essential support in a remote environment, the full-time IT Service Desk Specialist will manage ticket queues in ServiceNow, resolve technical issues related to application deployments and infrastructure, and administer Microsoft Windows Servers, including Active Directory. Key responsibilities Administer Microsoft Windows Servers and provide 2nd level support for Active Directory Services Resolve technical problems related to application deployments and infrastructure while managing ticket queues in ServiceNow Conduct user account maintenance tasks and provide training to end users on new and updated systems and software Required qualifications High School Diploma required Minimum three (3) years of relevant experience in IT customer service and support Prior experience with ServiceNow ticketing system Minimum two (2) years of hands-on experience supporting and troubleshooting Windows systems in an Active Directory environment Ability to obtain and maintain a Federal or DoD Public Trust clearance
Vacancy posted 2 days ago
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