Senior Compliance Manager

Retell AIRetell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.Let's build the future together.Recent recognition:No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026Top 50 AI Apps, a16z (2025)#3 Fastest-Growing Software Company, G2 Best Software Awards 2026Best Agentic AI Software, G2 Best Software Awards 2026#4 Fastest-Growing Software Vendor, Brex Benchmark 2025Enterprise Tech 30 Class of 2026, Nasdaq & Wing VCTop-Ranked Startup, Lean AI LeaderboardBacked by Y CombinatorAbout The RoleRetell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!We're hiring our first Senior Compliance Manager to own Retell's security and compliance program end to end. You'll report directly to the founder and work closely with Engineering and Sales. Compliance unlocks our enterprise and healthcare deals, so your work has a direct line to revenue.Key ResponsibilityThis hire owns an audit-ready compliance program that enterprise customers trust.Run SOC 2 Type II, HIPAA, and ISO 27001 programs end to end, including auditors and the GRC platformAnswer security questionnaires and RFPs quickly and keep the trust center currentOwn policies, vendor risk, and training, and track new rules that affect voice AIJoin enterprise sales calls to answer security and compliance questionsWhat We're Looking ForMust have:4+ years in compliance, GRC, or security auditYou have personally owned at least one SOC 2 Type II auditExperience at a VC-backed SaaS/AI company or a Big 4/audit firm doing SOC 2 or ISO workNice to have:CISA, CISM, or CRISC certificationHands-on with Vanta or DrataHIPAA experience with healthcare customersHow We EvaluateWe care less about checkboxes and more about:Precision in controls, evidence, and documentationClear answers to customer security teamsWorking with engineers without slowing them downSpotting risks before an auditor or customer doesYou Might Thrive IfYou'd rather fix a gap early than explain it to an auditorYou can explain control to both an engineer and a CISOYou want to build a compliance program, not maintain oneJob DetailsCash: $195,000 - $225,000Equity: 4-year vest / 1-year cliffLocation: Redwood City, California (Relocation support provided)US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).Other Benefits100% coverage for medical, dental, and vision insurance$70/day DoorDash credit for breakfast, lunch, dinner, and snacks$200/month wellness reimbursement (gym, fitness classes, etc.)$300/month commuter reimbursement (gas, Caltrain, etc.)$75/month phone bill reimbursement$50/month internet reimbursementCompensation PhilosophyBest offer upfront: Choose from three cash-equity balance options; no negotiation neededTop 1% talent: Above-market pay (top 5th percentile) to attract exceptional buildersHigh ownership: Small teams, >$1M revenue per employee, and significant equityPerformance-based: Offers tied to interview performance, not tenure or past salaryInterview ProcessRecruiter screen (15 min)SOC 2 audit walkthrough (45 min)Hiring Manager interview (45 min)Onsite (2 hours) Security questionnaire exerciseCustomer call simulationCross-functional conversation with Engineering and Legal