ServiceNow Developer

Position Summary:

The ServiceNow Developer designs and builds workflow applications that replace manual processes for the Mission Support Division, and does so in a way that holds up under audit: change-controlled, documented, logged, and supportable after the person who built it moves on. Because the role is part-time, disciplined intake and prioritization matter as much as technical skill. This is a hands-on development position with direct stakeholder contact, not a ticket-queue role.

Key Responsibilities:

• Design, develop, and configure ServiceNow applications, forms, and workflows from stakeholder requirements.
• Document modules and keep a log of everything developed and deployed, for audit and tracking.
• Make sure all work meets federal IT standards and site requirements.
• Provide operations support for deployed applications.
• Track development tasks and projects, brief managers bi-weekly, meet deadlines, and flag delays with reasons.
• Work with Mission Support Division staff so priorities are clear.
• Follow cyber, physical security, and safety rules.
• Develop and document ServiceNow development policies and procedures.
• Support automation initiatives, recommend workflow improvements, and coordinate project requests in line with DOE, NNSA, and Naval Reactors IT guidance.

Deliverables:

• Complete, documented ServiceNow module packages, correctly named and deployed to the designated environment. These are subject to Government QA spot checks.
• A development tracking log that meets federal lifecycle and auditability standards.
• A weekly status report covering completed tasks, outstanding work, risks, and recommended improvements.
• A problem log for platform, software, and network issues, recording the date, time, description, and corrective action for each.

Required Qualifications:

• A Bachelor's degree in CS, IT, or a related field, plus 2+ years of ServiceNow development or administration.
• Proficiency in configuring, scripting, developing, and deploying across ITSM, ITOM, workflow, catalog, and custom applications, in compliance with DOE Orders, NNSA directives, FISMA/NIST, and Naval Reactors instructions.
• Strong understanding of federal IT compliance for sensitive unclassified systems: change control, configuration management, auditability, secure workflow development, and documentation standards.
• Excellent verbal and written communication, including presenting complex system information clearly to DOE and NNSA standards.

Preferred Qualifications:

• ServiceNow CSA and CAD certifications.
• Experience integrating ServiceNow with enterprise systems under federal compliance, and familiarity with secure development lifecycle requirements.
• Experience writing IT procedures, SOPs, and compliance documentation, and spotting workflow improvements that support the mission.
• Strong collaboration across federal contractors, government offices, site personnel, and technical teams.

Experience on a federal ServiceNow instance, or with DOE, NNSA, or Naval Reactors.