Director of Front Office

Join our dynamic team at Hyatt House Charleston & Lowline Hotel, managed by Avion Hospitality, where hospitality meets innovation and fun! We are seeking a passionate and experienced Director of Front Office to lead our front desk operations across both properties. If you thrive in a lively environment, enjoy creating memorable guest experiences, and excel at leading teams, this is the perfect opportunity for you to make a difference and grow your career. At Avion Hospitality, we believe in fostering a vibrant, inclusive culture where our team members can thrive and grow. We offer competitive benefits, opportunities for advancement, and a fun, welcoming environment where your contributions truly matter. If you're ready to lead with enthusiasm and make a lasting impact, we can't wait to meet you! Key Responsibilities: Oversee and manage the daily operations of the Front Office departments at both Hyatt House Charleston and Lowline Hotel Lead, motivate, and develop front desk staff to deliver exceptional guest service Ensure smooth check-in and check-out processes, maintaining high standards of guest satisfaction Monitor and improve front office procedures, policies, and guest service standards Collaborate with other departments to ensure seamless operations and guest experiences Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude Manage staffing schedules, training, and performance evaluations for front office team members Maintain accurate financial and administrative records related to front office activities Analyze operational reports to identify trends, opportunities for improvement, and implement corrective actions Manage guest feedback and reviews, turning insights into actionable improvements Ability to work Mornings, Evenings and Overnights when needed to train and spend time with the Front Office team Manage ordering process for Front Office items such as waters, markets, supplies, guest amenities, etc. Uphold brand standards and ensure compliance with hotel policies and safety regulations Perform all other duties as assigned by a member of the senior leadership team Skills and Qualifications: 5-6 year's experience within Front Office Leadership positions Proven experience in front office management within the hospitality industry, preferably in a multi-property environment Strong leadership and team-building skills Excellent communication and interpersonal abilities Ability to handle guest concerns with tact and professionalism Exceptional organizational and problem-solving skills Knowledge of property management systems and reservation software Flexibility to work various shifts, including evenings, weekends, and holidays A positive, energetic attitude with a passion for delivering outstanding guest experiences #J-18808-Ljbffr Avion Hospitality