Operations Manager

Description


The Operations Manager is responsible for leading airport ground handling operations, including Passenger Service, Ramp Operations, into-plane and third-party fueling, ground support equipment (GSE), and aircraft ground handling. This position provides operational leadership while maintaining accountability for safety, staffing, resource allocation, customer relations, financial performance, and operational standards.

The Operations Manager will oversee operations and special-services personnel, manage resources according to customer requirements and budget targets, and ensure compliance with company policies, government regulations, health and safety requirements, and airport operating standards. This position reports directly to the General Manager.

Must-Have Skills, Experience, and Education:

• Bachelor's degree
• Minimum 5 years of Aviation FBO management experience
• Minimum 10 years of business experience resulting in full P&L responsibility for a business or significant financial responsibility for a functional area
• Management experience within airport ground handling operations
• Experience managing Passenger Service and Ramp Operations
• Experience with into-plane and third-party aircraft fueling operations
• Aircraft ground-handling experience
• Knowledge of narrow-body and wide-body aircraft operations
• Proven experience managing an aviation business unit or comparable operation
• Experience with budgeting, financial management, and operational cost control
• P&L management experience
• Experience with operational planning and resource allocation
• Working knowledge of Ground Support Equipment (GSE) and related maintenance issues
• Strong understanding of airport operations and the broader airport operating environment
• Knowledge of commercial aviation operations and business considerations
• Health and safety management experience
• Experience ensuring compliance with operational, safety, security, and governmental requirements
• Experience planning staffing levels based on customer requirements and operational budgets
• Leadership experience managing supervisors, leads, and frontline employees
• Experience with employee coaching, performance management, disciplinary actions, and employee recognition
• Experience developing and mentoring employees for advancement
• Strong customer and client relationship-management skills
• Experience communicating with internal and external customers, agencies, and customer representatives
• Ability to prepare operational and management reports
• Ability to manage station equipment planning
• Valid driver's license with acceptable driving record
• Ability to pass required background check and pre-employment drug screening
• Ability to work evenings, weekends, and holidays as required
• Ability to lift up to 70 pounds and perform required physical activities

Nice-to-Have Skills:

• Previous Operations Manager experience within an FBO
• Fixed Base Operator (FBO) leadership experience
• Airport station management experience
• Aviation business-development experience
• Aircraft fueling management experience
• GSE fleet management experience
• Experience launching or supporting new aviation locations
• Experience managing large-scale ramp operations
• Experience working directly with airline or aviation customer representatives
• Aviation safety, security, and regulatory compliance experience
• Experience developing employee training programs in partnership with Human Resources
• Workforce scheduling and attendance-management experience
• Experience managing operational KPIs and performance standards
• Experience improving operational efficiency and service quality
• Experience supporting aviation sales opportunities or industry trade shows
• Strong employee-relations and team-development background