Operations Manager

Operations Manager

Phoenix Mechanical | Elmsford, NY

Salary: $95,000 - $115,000 annually + performance-based bonuses

Phoenix Mechanical is seeking a results-driven Operations Manager to lead our HVAC Service & Installation teams in Elmsford, NY. If you're a strong people leader who understands HVAC operations, thrives in a fast-paced environment, and knows how to turn operational challenges into results, we want to hear from you!

This is a key leadership role with the opportunity to directly influence customer satisfaction, employee development, operational efficiency, and company growth.

About Phoenix Mechanical:

Phoenix has been in business since 1996 and is a leader in the HVAC industry in Westchester County. Our technicians and consultants have combined experience of well over 100 years, originating from the early days of heating and cooling to today's cutting-edge technology. Our team members continue to stay ahead of the technological curve through continuing education seminars, equipment training, installation of new technology and keeping up to date on the latest industry literature. Phoenix Mechanical partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

What We Offer:

• Competitive Salary
• Performance-Based Bonuses
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays

Job Responsibilities:

• Lead daily operations for our HVAC Service & Installation departments
• Manage and develop field technicians, installers, and supervisors
• Oversee scheduling, workload forecasting, staffing, and installation coordination
• Drive customer satisfaction and resolve customer concerns effectively
• Monitor key performance and productivity metrics
• Support recruiting, hiring, onboarding, training, and employee development
• Oversee warehouse operations, inventory, equipment ordering, and ductwork fabrication
• Ensure safe and efficient job-site operations
• Partner with Field Service Support to improve technician performance and efficiency
• Assist with performance reviews and operational reporting
• Work closely with the President/General Manager on strategy and company initiatives

Job Qualifications:

• 3–5+ years of leadership/management experience preferred
• 5+ years of relevant professional experience or equivalent combination of education and experience
• HVAC or plumbing industry experience strongly preferred
• Experience managing service and/or installation teams highly desirable
• Strong leadership, communication, organization, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Customer-focused and results-driven mindset
• Proficiency with Microsoft Office
• ServiceTitan experience is a plus

The starting hourly base salary for this position is $95,000 - $115,000. This is the range of the base pay only; it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

Phoenix Mechanical (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.