Head of Commercial/Business Banking Sales, Lending & Credit Technology

OverviewM&T Bank is at a pivotal moment of growth and transformation, and we’re seeking a senior technology leader to help shape the future of our Commercial Technology organization. We offer the best of both worlds: the agility and entrepreneurial spirit of a mid-sized institution, combined with the scale, stability, and sophistication of a top-tier financial institution. With a strong capital foundation and an expanding national footprint, we are well positioned for continued innovation and growth.Reporting to the CIO of Commercial Technology, this role will lead the engineering strategy and execution for Commercial and Business Banking Sales, Lending, and Credit Technology including a team size of ~ 90 (mix of FTE and contractors. This executive will play a critical leadership role in delivering modern, scalable, and client-centric technology solutions that enable revenue growth, strengthen credit and lending capabilities, and enhance banker, customer, and operational experiences across key Commercial and Business Banking platforms.Relocation to Buffalo, NY is required, as this is a hybrid role.Primary ResponsibilitiesLead Domain Technology Strategy & ExecutionDefine and execute the technology roadmap for Commercial and Business Banking Sales, Lending, and Credit platforms, ensuring alignment with enterprise architecture, business strategy, risk requirements, and client experience objectives.Drive delivery across a portfolio of high-impact initiatives, including:Commercial and Business Banking sales enablement platformsLending origination, underwriting, and decisioningCredit platforms and workflow solutions supporting policy, adjudication, and portfolio managementBanker-facing and client-facing digital capabilities supporting lending and relationship managementWorkflow, onboarding, servicing, and operational efficiency toolsData and integration capabilities that support growth, decision-making, and risk management within Commercial and Business BankingEngineering & Solution LeadershipLead multiple engineering teams responsible for building, integrating, modernizing, and supporting critical Commercial and Business Banking platforms.Develop scalable, secure, resilient, and high-performing technology solutionsEstablish engineering best practices across SDLC, DevOps, automation, and platform reliabilityEnsure strong architectural alignment across platforms, systems, and lines of businessProvide strategic and hands-on technical direction to engineering leaders and teamsDrive simplification, standardization, and modernization across the application portfolioBusiness & Cross-Line CollaborationAct as a trusted advisor and strategic technology partner to business stakeholders across:Commercial BankingBusiness BankingSales, Lending and Credit organizationsRisk and Operations partnersTech, Data & CybersecurityProvide strategic input to help shape product roadmaps, prioritize investments, improve operating efficiency, and deliver differentiated customer and banker experiences.Drive Innovation & ModernizationChampion transformation initiatives across Sales, Lending, and Credit ecosystems by:Replacing or upgrading legacy platforms with modern, cloud-enabled technologiesImproving workflow automation, straight-through processing, and digital capabilitiesIntroducing emerging technologies to enhance customer experience, colleague productivity, and operational efficiencyDriving continuous improvement across platforms, processes, and delivery modelsAdopting AI-enabled delivery practices in line with bank policy, governance, and standardsOperational Excellence & DeliveryEnsure strong execution across all technology initiatives within the domain and across the enterprise migration portfolio.Oversee delivery timelines, budgets, priorities, and resource allocationMaintain high standards of system performance, reliability, scalability, and supportabilityTrack and report on key performance indicators, outcomes, and delivery healthPartner with the CIO and senior leadership on strategic planning, execution, and prioritizationEnsure effective incident management, resiliency planning, and service continuityVendor & Product ManagementManage strategic vendor relationships and product ecosystems supporting sales, lending, and credit capabilities.Evaluate and implement third-party solutions where appropriateOptimize vendor performance, value realization, and cost efficiencyEnsure vendor-supported products align with long-term business and technology strategyManage product lifecycle considerations, including upgrades, integrations, and decommissioningRisk, Compliance & GovernanceMaintain strong governance and controls across all supported platforms and transformation initiatives.Ensure compliance with regulatory requirements, internal risk frameworks, and technology standardsProactively identify and mitigate operational, technology, and delivery risksPartner with Risk, Audit, Compliance, and Information Security teams to ensure adherence to standards and readiness for reviewEnsure controls are embedded into technology solutions, delivery practices, and platform operationsPeople Leadership & CultureLead and develop a team of engineering leaders and technologists while fostering strong collaboration across peer leadership teams.Build and sustain a culture of innovation, accountability, collaboration, and inclusionLead, coach, and develop high-performing teams and leadersAttract, retain, and grow diverse technology talentProvide mentorship and career development opportunities across the organizationInfluence beyond direct reporting lines to drive enterprise outcomes across a matrixed environmentEducation and Experience RequiredCombined minimum of 15 years of higher education and/or work experience, including:Minimum 4 years of engineering and/or architecture experienceMinimum 11 years of large technology management and/or program leadership experience, including people leadershipMinimum 5+ years of managerial experience leading technical teams and senior technology leaderswantDeep understanding of Commercial and/or Business Banking technology, particularly in sales, lending, credit, origination, underwriting, decisioning, servicing, and workflow platformsProven experience delivering complex, multi-system technology initiatives across multiple business and technology stakeholdersStrong knowledge of system development life cycle (SDLC), architecture, integration patterns, and enterprise delivery practicesDemonstrated success leading multiple teams across different business domains and influencing in a matrixed environmentExperience leading large-scale modernization or infrastructure transformation initiativesStrong ability to influence executive stakeholders across business and technology functionsExperience delivering solutions using Agile methodologiesEducation and Experience PreferredBachelor’s or Master’s degree in Computer Science, Engineering, or a related fieldStrong experience in financial services, particularly Commercial Banking, Business Banking, Lending, or CreditExperience supporting multiple lines of business and enterprise-wide technology initiativesStrong understanding of modern engineering practices, including cloud, APIs, microservices, DevOps, and platform modernizationExperience leading or supporting data center migration, hosting transformation, or large-scale infrastructure modernization initiativesAbility to translate business strategy into technology execution and measurable outcomesExperience delivering solutions using the Scaled Agile FrameworkExceptional problem-solving, communication, and executive presentation skillsM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $201,200.00 - $335,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaSummaryLocation: Buffalo, NYType: Full time