CUSTOMER SERVICE MANAGER

Job Description

Job Description

Position Title: CUSTOMER SERVICE MANAGER

Location: 2747 W Grand Parkway N STE D 

Salary: $60,000 - $70,000

Other Forms of Compensation: Potential Bonus

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the  opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on ziprecruiter.com. 

Job Summary

The Client Service Manager will guarantee the delivery of outstanding service to our client with the goal of building and sustaining long-term relationships and customer satisfaction.

Key Responsibilities:

•    Provides continued high standard of service and communication to maintain client base
•    Surveys existing accounts for new opportunities
•    Analyzing data, consolidating information from multiple sources, and translating insights into actionable recommendations for client reviews
•    Performs an ongoing analysis of the portfolio of business led by analyzing the vendor, client and sector financial performance
•    Leads internal resources to problem tackle for issues that have happened in the field
•    Serves as liaison between client and sector to ensure all relevant information is communicated
•    Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Qualifications:

•    Preferably 3-5 years of validated experience
•    Demonstrated ability to prepare, analyze and present complex business reviews to clients
•    Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
•    Demonstrated ability to use analytical and intuitive judgment and sound decision making
•    Strong problem-solving skills
•    Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1582466  

Canteen  

Brandy Wilson