Manager of Maintenance Operations

Manager of Maintenance OperationsA property management company covering a mixed residential and HOA portfolio in the Boston area is hiring a Manager of Maintenance Operations to run the maintenance department end to end. This role is 80% in the office, 20% in the field. You'll report directly to the COO and own everything from response times to vendor relationships to the department's bottom line.This is a senior leadership role for someone who's managed field teams before and wants to run an entire maintenance operation, not just one property.What You'll DoOwn overall service-level response times across the maintenance departmentKeep the work order backlog under control and visible to leadershipSet and enforce field quality standards across the portfolioManage vendor capacity and relationships so crews and contractors can cover demandOwn department profitability — budgeting, cost control, and margin on maintenance workDirectly manage and coach a structured team: a Field Operations Specialist, a Project Manager/Estimator, the Maintenance Coordination Team, and field techniciansRun the department day to day inside PropertyMeld, Buildium, and QuickBooks OnlineReport regularly to the COO on service levels, backlog, and department performanceBuild and maintain the processes that keep a mixed market-rate, luxury, and HOA portfolio running smoothlyWhy You MatterMaintenance is the department residents notice the most — when it works, nobody thinks about it; when it doesn't, everything else looks bad. You're the one keeping response times fast, crews accountable, and the department actually profitable while doing it.What It Takes5–7+ years of progressive experience leading maintenance, facilities, construction services, or field operationsDirect people management experience over field teams — you've hired, coached, and held people accountable beforeComfortable owning a budget for a maintenance department, not just following oneExperience with PropertyMeld, Buildium, or similar software, or quick to pick up new systemsVendor management experience — sourcing, negotiating, and holding contractors to their wordStrong communicator, comfortable reporting to a COO and coordinating across a multi-person teamComfortable working across different property types — market rate, luxury, and HOA/condo communities all run a little differentlyA problem-solver who can prioritize a backlog and keep response times tightThe Perks!Performance-based incentives and bonusesEmployer-sponsored health insurance15 paid PTO days5 paid sick daysPaid company holidays