Systems Operations Analyst I - Mt. Juliet - BW2

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

YOUR ROLE

Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications and technology that impacts business operations. Models and acts in accordance with our guiding principles and core values.

WH AT ARE YOU GOING TO DO?

• Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
• Document business requirements and write specifications for applications customizations.
• Research and make recommendations on the optimal method of task execution during a project.
• Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
• Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
• Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
• Ensure the availability, quality and integrity of information.
• Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
• Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.

• Follow established policies and procedures; determine and recommend potential enhancements.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.

• Intermediate proficiency in Microsoft Office, internet, web-based and related job specific software applications.
• Ability to learn and understand complex computer hardware and software technology.
• Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
• Ability to resolve issues quickly and correctly.
• Ability to develop and document processes and procedures.
• Ability to work as a member of a team.
• Ability to work independently while following established policy and procedures.

• Must be able to read, write and speak English fluently.

Minimum:

• Certifications and professional credentials may be required for this position.
• Business analysis skills, requirements gathering, configuration and testing experience.
• In-depth knowledge of the specific applications supported.
• Strong IT background and experience in application(s) issues resolution.
• Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
• Strong understanding and knowledge of remote access applications.
• Strong understanding of networks and their relation to end users.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: View email address on us.fitly.work. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.