Credit Support Coordinator I - TX

Credit Underwriting Specialist

Key Responsibilities:

• Review and validate credit approval stipulations to ensure documentation supports the underwriting decision and meets company guidelines, credit policy, and regulatory requirements.
• Evaluate stipulation documents from a credit underwriting viewpoint, including income, identity, residency, collateral, entity, and other required supporting documentation.
• Communicate clearly and professionally with underwriters to clarify approval conditions, resolve discrepancies, and confirm documentation requirements.
• Partners with dealers to obtain missing, corrected, or supplemental documentation needed to satisfy approval stipulations and move applications toward funding.
• Assist in timely follow-up on approved applications by monitoring outstanding stipulations and helping reduce delays in the credit and funding process.
• Identify potential documentation concerns, inconsistencies, or risk indicators and escalate to the appropriate underwriter or Credit Manager when needed.
• Support the funding process by helping ensure required documents are complete, accurate, and aligned with credit approval terms before funding review.
• Utilize Loan Origination Systems (LOS), Microsoft Office, and other internal tools to review applications, document actions, track stipulations, and maintain accurate records.
• Provide excellent service to dealer partners by answering stipulation-related questions, explaining documentation requirements, and reinforcing company processes.
• Work closely with Credit Analysts, Funding Analysts, Dealer Service Center team members, sales, customer service, and credit leadership to achieve department service levels.
• Develop foundational credit underwriting knowledge by learning company credit guidelines, loan structures, risk indicators, documentation standards, and decisioning processes.
• Participate in ongoing training and coaching designed to build underwriting readiness and support future progression into a Credit Analyst or Underwriter role.
• Handle incoming and outgoing calls and written communications with professionalism, accuracy, and attention to detail.
• Perform all other duties as assigned.

Qualifications:

• High school diploma required; associate degree or equivalent coursework in Finance, Business, or a related field preferred.
• Minimum of 0-1 years of experience in credit, 2-3 years in funding in a financial services, dealer services, loan processing, or related customer support environment preferred.
• Interest in learning credit underwriting and developing into a future underwriting role.
• Ability to review documentation carefully and determine whether stipulations have been satisfied according to established procedures.
• Strong verbal and written communication skills, with the ability to interact professionally with dealers, underwriters, and internal teams.
• Strong attention to detail, organization, and follow-through in a fast-paced, deadline-driven environment.
• Research and problem-solving capabilities, including the ability to identify discrepancies and escalate issues appropriately.
• Ability to follow established policies, procedures, and credit/funding processes.
• Basic understanding of consumer lending, financial services, or Powersports finance preferred.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook; familiarity with Loan Origination Systems (LOS) preferred.
• Ability to work independently and collaboratively while supporting departmental goals and service levels.
• Ability to work on-site in Irving, TX.

Profile Differentiators:

• Experience in powersports finance, auto finance, motorcycle, ATV, UTV, PWC, or dealer-based lending environments.
• Experience reviewing loan documentation, funding packages, stipulations, or credit approval conditions.
• Experience communicating with dealer partners, sales teams, credit teams, or funding teams.
• Demonstrated interest in credit risk assessment, underwriting, and lending decision processes.
• Experience working in a fast-paced startup, FinTech, or high-growth financial services environment.

To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.

What We Offer:

• Competitive salary based on experience
• Medical, Dental, Vision and Pet insurance
• 401(k) match
• Life and Disability benefits
• Generous PTO policy
• Up to 12 paid company holidays
• Employee discounts on Kawasaki products
• Onsite Cafeteria

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.