Veterinary Receptionist

Job Description

Job Description

Ohio Drive Animal Hospital is seeking a Client Service Representative to join our reception team! Our client care team serves a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

This position may be full-time or part-time . Part-time availability is needed on Mondays, Wednesdays, and rotating Saturdays. Full-time hours include these days plus additional weekdays.

Full-Time Benefits and Compensation**

• Compensation: $14-$18 per hour, for each hour worked*

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)

• Life Insurance and Disability

• Employee Assistance Program

• 401k options

• Paid time off in accordance with site policy and applicable law

• Long-term professional growth

• And more!!

Minimum Qualifications and Skillset:

• 1+ years of experience in a customer service, reception, or client-facing role

• Previous veterinary receptionist or healthcare-related front-desk experience preferred

• Proficiency in the following skills:

  • Excellent phone skills

  • Reliable

  • Positive attitude

  • Thrives in a client facing role

Ohio Drive Animal Hospital is a single-doctor, small animal practice providing exceptional GP services to Plano pets. We pride ourselves on providing high-quality services (with as much TLC as possible) and have made strong connections with our clients throughout the years. We are well equipped, and our surgery caseload is primarily comprised of spays, neuters, mass removals, dental, and foreign bodies. Additionally, we provide pet grooming and have established relationships with specialists in the area for orthopedics and more advanced surgeries. Our culture is upbeat, yet relaxed, and we have a solid team that works well together and has created an environment where there is no front vs. back—at Ohio Drive, everyone is happy to have each other’s backs!

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.